Internal Operations Manager; INS

We're looking for an Internal Operations Manager to keep our systems, people, and processes aligned as we scale. You will oversee internal operations, manage performance workflows, streamline communication between departments, and bring the discipline and structure of someone who has managed high-volume teams in a BPO or SDR management environment.

This role requires a sharp, organized operator who thrives in structure but can handle the pace and ambiguity of startup growth. If you have experience managing SDRs or outbound teams at a BPO, you understand what it takes to hold people accountable to metrics, build repeatable processes, and keep a distributed team moving without constant oversight. That is exactly the profile we are looking for.

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders and department heads on cross-functional projects
• Help shape internal systems for a growing global talent company

• Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps
• Create and maintain SOPs, performance dashboards, and process documentation across departments
• Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams
• Manage tools and data tracking across Notion, Airtable, and Slack

• Manage and hold internal team members accountable to performance metrics and activity targets
• Build and maintain performance tracking systems that surface issues before they become problems
• Run structured daily or weekly check-ins and ensure team members are hitting their targets consistently
• Apply BPO-style discipline to productivity management without sacrificing the startup operating pace

• Oversee SDR or outbound team workflows including activity tracking, pipeline hygiene, and cadence management
• Build and enforce outreach standards, scripts, and quality benchmarks
• Monitor SDR performance data and provide structured coaching and feedback
• Coordinate between SDR team leads and leadership to ensure targets are clearly communicated and tracked

• Support onboarding, internal reporting, and weekly operations meetings
• Surface performance insights, blockers, and risks to leadership proactively
• Maintain organized internal records and ensure nothing falls through the cracks

• 4 or more years of experience in operations, project management, or business administration
• Proven experience managing SDRs or outbound sales teams at a BPO or similar high-volume environment — this is a strong differentiating qualification for this role
• Track record of building and enforcing performance accountability systems across a distributed team
• Excellent organizational and systems thinking skills with strong documentation habits
• Strong communication skills across both written and verbal channels
• Experience with project and operations tools such as Notion, Airtable, Asana, or Click Up
• Ability to juggle multiple priorities and work independently without needing close oversight

• Background in recruitment, HR, or EOR services
• Familiarity with process automation tools or performance dashboard management
• Experience supporting distributed or globally remote teams
• Prior experience scaling internal operations at a startup or fast-growth company

Our comprehensive selection process ensures we find the right fit for both you…