Chief of Staff Innovation & Technology

Department:
Innovation and Technology Department

Salary: $ - $ Commensurate with Experience

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Position Title:

Technology Services Officer

Working Title:

Chief of Staff

The Chief of Staff is a senior leadership role that serves as the right hand to the Deputy Director of Innovation and Technology in driving operational alignment, strategic execution, and cross-functional coordination across the department. This role helps translate executive priorities into actionable plans, ensures key initiatives move forward, and provides the structure, communication, and follow-through needed to support department-wide execution.

The Chief of Staff serves as a trusted partner to the Deputy Director and a key connector across Innovation and Technology divisions, City departments, external partners, and vendors. The role provides leadership for special projects, executive communications, budget and procurement coordination, and partnership support, while ensuring the Deputy Director has the information, insight, and operational support needed to make timely decisions.

• Partner with the Deputy Director to translate department priorities into actionable plans, timelines, and follow-up.
• Lead coordination of cross-functional initiatives that require input, alignment, or execution across multiple teams.
• Track progress on key priorities, identify risks or barriers, and elevate decision points to the Deputy Director.
• Strengthen operating rhythms, including leadership meetings, executive updates, project reviews, and department communication cadences.
• Lead special projects or priority assignments on behalf of the Deputy Director, ensuring work is well-organized, clearly communicated, and completed on schedule.
• Lead engagement with division-level leaders to support cross-divisional alignment, elevate department-wide issues, and serve as a connection point between senior leaders and the Executive Leadership Team.
• Ensure follow-through on decisions made by the Deputy Director and Executive Leadership Team by tracking commitments, owners, timelines, and outcomes.

• Support leadership oversight of the Innovation and Technology budget portfolio by coordinating budget updates, tracking key issues, and preparing materials for decision-making.
• Coordinate with finance, procurement, and division leaders to support budget planning, forecasting, expenditure tracking, and resource discussions.
• Provide leadership and coordination for procurement-related activities, including contract tracking, renewal planning, vendor follow-up, and procurement status reporting.
• Identify budget or procurement risks, process gaps, delays, or decision points that require leadership attention.
• Help ensure purchasing, contracts, and vendor activity are aligned with department priorities, timelines, and City requirements.

• Develop…