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Airport Customer Experience Manager | Lead Frontline Team

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: American Airlines
Full Time position
Listed on 2026-10-16
Job specializations:
  • Management
    Airport Operations & Services, General Management
  • Customer Service/HelpDesk
    Airport Operations & Services
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

American Airlines is seeking a Customer Service Manager to lead airport customer experience operations  will drive end-to-end service excellence while maintaining safety and regulatory compliance, coaching frontline agents, and aligning with company policies.

You will supervise scheduling, performance, and collaboration across departments to deliver a reliable operation and exceptional customer experiences.

The Airport Customer Experience Manager | Lead Frontline Team role at American Airlines is now open for applications in Charlotte, NC, United States.

Are you ready to take on the Airport Customer Experience Manager | Lead Frontline Team role at American Airlines?

We would love to welcome a new Airport Customer Experience Manager | Lead Frontline Team to our team in Charlotte, NC, United States.

For the Airport Customer Experience Manager | Lead Frontline Team position at American Airlines, we are reviewing applications now.

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