Manager, Critical Infrastructure Operations Support

Overview

Manager, Critical Infrastructure Operations Support at SBA Communications. SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

• Serve as the SME for edge shelters, edge data centers, and related building systems.
• Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
• Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
• Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
• Respond to and resolve safety or operational issues, including working with vendors and regional support managers to repair damage caused by natural disasters, weather, falls or other causes.
• Escalate major hazards that present safety or critical infrastructure integrity issues to the Director of Network Operations and ensure proper visibility.
• Perform and record site safety and compliance inspections in accordance with safety regulations.
• Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner, and report to management. This includes authority to shut down and/or suspend work at any site location if unsafe conditions exist or action is merited to protect persons or property.
• Resolve and/or attempt to resolve safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
• Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
• Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
• Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
• Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
• Act as the escalation point for vendors during emergency repairs or outages.
• Establish and enforce operational procedures for shelter and data center maintenance.
• Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
• Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
• Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
• Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
• Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations. Act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner, and to reject work if deemed unacceptable or non-compliant.
• Provide immediate support service during emergency issues and incident response situations.
• Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area, including alarm monitoring instruments and lighting units.

• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
• Provide oversight and…