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Persistent Chat Engineer; CLT

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Matlen Silver
Full Time position
Listed on 2026-10-17
Job specializations:
  • Manufacturing / Production
    Systems Engineer
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
PROJECT:
Enterprise Legal Hold Retention Solution

LOCATION:

Charlotte NC Position Summary Persistent Chat Engineer
  • Liaison with Security, Operations, Product, Engineering, Architecture and Vendors to manage product lifecycle, fixes, features and enhancements
  • Workbook management through Product JIRAs
  • Development of low level designs to meet bank requirements and security demands
  • Deployment of low level environments
  • Development of documentation and Hosting of training sessions to support the transition of new services into operations
  • Advanced product testing
  • Continual ownership for the accuracy and completeness of all technical documentation
  • Active participation in review of requirements for technical feasibility
  • Represent technical requirements for the deployment of new services
  • Participate in regular requirements meetings to groom backlog and agree feature releases
  • Ensure all non-Strategic Social and Chat products are decommissioned from the Enterprise.
Reason for Open Position Initial Engagement

Will this role support a response to a regulatory requirement? No

Primary Skill Agile tools (Jira) Secondary Skill Tertiary Skill

Required Qualifications
  • Enterprise Level Engineering (preferably within financial institutions) [Must Have]
  • Persistent Chat applications such as Mattermost / Rocket Chat hosted on Linux [Must Have]
  • Red Hat Certified System Administrator (RHCSA) [Could have]
  • MySQL DBA/Development Experience [Could have]
  • Exceptional documentation and problem solving skills
  • Tenacity and curiosity are key when developing new products.
  • Extensive experience in cloud enabled Instant Messaging platforms (e.g. Symphony, Teams, Slack)
  • Experience with the deployment of applications to Mobility frameworks incl. MAM and MDM.
  • A team player with the ability to have individual accountability for deliverables
  • A clear and unambiguous communicator, (methodical, disciplined, confident, critical thinker).
  • Proficient in proactively identifying, mitigating and resolving risk
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