Sr. Marketing Manager, Post-Purchase

Sr. Marketing Manager, Post-Purchase Experience page is loaded## Sr. Marketing Manager, Post-Purchase Experience locations:
Charlotte, NCtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R22295#
*
* Job Description:

**### At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Sr. Marketing Manager, Post-Purchase Experience, to join our Charlotte, NC team. You will be responsible for building an industry-leading dealer loyalty experience executing on strategies to support our dealers across the post-purchase customer journey to ensure support, retention and advocacy. Partnering closely with Sales, IT, IOT, Training, Customer Service and Finance, this role will help us navigate transactional to personalized dealer experiences with relevant offers and content that supports customer lifetime value.

They will be accountable for monitoring, tracking and reporting on success metrics, analyzing the data to help guide short- and long-term strategy for post-purchase marketing.
** You will:
*** Drive execution of annual plans aligned to prioritized business outcomes around key loyalty pillars:
Dealer Experience & Education, Dealer Growth & Advocacy, and Profitable Dealer Retention.
* Develop a deep understanding of our dealer segmentation, post-purchase dealer touchpoints, key channels and platforms to inform, build and execute a high-performance marketing plan to drive retention and revenue.
* Help define and execute our dealer’s experience vision and strategies, working cross-functionally to drive customer engagement and retention.
* Educate and enable our sales teams, field marketing and loyalty teams on our post-purchase and service offerings with strong value props, playbooks and communications.
* Drive post purchase innovation through competitive assessment, market research and dealer engagement analysis.
* Ensure a best-in-class loyalty experience by delivering key program enhancements across Pentair Partners Incentive Program, Pro Marketing Hub, Pentair University and Education Programs, and more. Continue to optimize platforms, communications and channel engagement.
* Ensure a clear post purchase and brand value proposition for our offerings to our distinct customer segments and act as the champion to deliver increasing value for customers.
* Manage and oversee a team. As a leader of people, the Manager will focus on creating a high performance and collaborative culture tied to Pentair’s Win Right Values.
* Identify, negotiate, and manage strategic partner relationships and ensure contracted service levels are achieved, and partnerships are fully leveraged.
* Accountable for ensuring a cohesive brand experience across all post-purchase touchpoints including but not limited to channel partner communications, merchandise and collateral, events, and more.
* Perform other duties, as required.
** Key

Qualifications:

*** BS or BA degree in business, marketing or communications required; MBA preferred.
* 5-10+ years in the development and execution of loyalty, lifecycle or post-purchase programs with a proven track record of meeting and exceeding targets (B2B experience preferred)
* 5+ years managing Marketing, Channel or Loyalty teams.
* Experience with two step-distribution (B2B2C) and dealer marketing and channel development
* Salesforce and/or other CRM knowledge and expertise
* Proven record of driving revenue and growing volumes for services business
* Prefer working in a collaborative, cross-team capacity. This role requires working across functions; constantly interacting with teammates.
* Proven experience in developing, executing and optimizing strategic plans.
* High expertise in Loyalty & Channel Marketing, data-driven market intelligence: actionable…