Manager of Individual Giving

Manager of Individual Giving (Full Time)

Department: Development

Reports to: Senior Director of Individual Giving

Salary Range: $45, annually

About the Charlotte Symphony Orchestra

The Charlotte Symphony Orchestra (CSO) is one of the premier music organizations in the Southeastern United States and the oldest continuously operating symphony orchestra in the Carolinas. As Charlotte's most active performing arts group, the CSO presents around 150 concerts each season, reaching more than 150,000 music lovers.

The 2025–26 season marks the next chapter in the Charlotte Symphony’s artistic evolution under Music Director Kwamé Ryan. Framed by a season-long exploration of home — reflecting on belonging, identity, and place through a wide range of musical voices — the season offers bold new works, symphonic masterworks, and creative collaborations across the Classical, Pops, Movie, and Family series.

With 65 full-time musicians, the Symphony performs throughout the community in a variety of venues, from the Belk and Knight theaters to parks, breweries, community centers, schools, senior care centers, and places of worship. With its new mobile stage, CSO Roadshow, the Symphony extends its reach directly into neighborhoods, bringing live music to communities across the region.

Engaging with more than 15,000 students each year, the Charlotte Symphony nurtures the next generation of musicians and music lovers through its four diverse youth orchestras, in-school education programs, instrument coaching, and Project Harmony, which offers free after-school lessons in music and life skills to over 200 students in under-resourced areas.

Position Summary

The Manager of Individual Giving is a key member of the CSO’s Development team and is responsible for planning and executing annual giving strategies for donors contributing between $250 and $1,499. Working closely with the Senior Director of Individual Giving, this role leads the stewardship and acquisition efforts through personalized cultivation touchpoints that support the CSO’s Annual Fund program.

The ideal candidate is an enthusiastic and organized fundraising professional with strong communication skills, a collaborative mindset, and a passion for the performing arts. This position requires creativity, attention to detail, and technical proficiency in Microsoft Office and donor database management tools, particularly using Raiser’s Edge NXT.

• Develop and implement an annual strategy to retain, acquire, and grow donors at all giving levels, with a focus on gifts of $250–$1,499
• Manage a portfolio of approximately 250 annual fund donors and prospects
• In collaboration with the Senior Director of Individual Giving, execute multi-channel fundraising campaigns including renewals, upgrades, donor acquisition, monthly giving, and special initiatives
• Manage the Development department’s calendar of patron communications and donor fulfillment events, with emphasis on annual fund solicitation, cultivation, and stewardship
• Oversee production of the quarterly donor newsletter, including content related to benefits, events, impact stories, and donor reports
• Support annual renewal and acquisition campaigns through direct mail, phone outreach, events, and volunteer engagement
• Develop and pilot new philanthropic engagement opportunities, including online and monthly giving initiatives

• Partner with Donor Services to ensure accurate data management, stewardship, and reporting for annual fund donors in Raiser’s Edge NXT
• Support creation, tracking, and execution of annual membership solicitation, stewardship, and prospecting efforts
• Monitor and analyze individual giving performance and prepare reports, communications, and planning documents for senior leadership and the Board of Directors
• Develop and manage processes and workflows for annual fund renewal and acquisition efforts
• Attend concerts and donor or departmental events as a representative of CSO staff, including evenings and weekends

• Motivated, goal-oriented professional who demonstrates initiative and can manage projects independently while working effectively as part of a team
• One to…