Bilingual Triage Nurse; Bilingual in English​/Spanish

Job Description

Job Description:

Bilingual Triage Nurse (Bilingual in English/Spanish)

Title
:
Bilingual Triage Nurse

Reports to
:
Clinical Nurse Supervisor

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. This position will involve working with CCHC’s patient population and will be located at our University location, with the potential to float to other locations as organizational needs arise.

• Provides age-specific patient care by assessing, implementing, evaluating, and documenting the individual patient needs, actions taken and the patient responses relative to nursing care;
• Shares patient information with provider to facilitate care evaluations and updates data in the medical record;
  Accepts direction from provider;
  Makes patient referrals as directed by the provider, and as appropriate, to resolve identified problems or reach established patient goals;
  Reviews orders for clarity and appropriateness;
• Gathers information, reviews past allergic reactions;
• Administers medications and treatments within scope of practice, uses approved policies/procedures/protocols;
• Uses problem solving skills to identify and work through issues;
• Displays critical thinking skills to determine appropriate care;
• Considers patient/family cultural differences and incorporates into patient care;
• Identifies patient learning needs, incorporates into care by providing education and counsel to patients, and documents patient understanding;
• Knowledgeable of growth and development of individual’s life stages;
• Helps to facilitate care provided is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician;
• Able to function in emergency situations and facilitates the care provided for all patients;
• Facilitates quality of patient care;
• Serves as an advocate for the patient;
• Maintains all appropriate licensure.
• Understands and follows HIPAA guidelines and ensures the confidentiality of patient results;
• Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs;
• Able to perform CLIA waived tests;
• Other duties as assigned

Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated task with attention to detail. Ability to multitask and work well under pressure is essential. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to maintain confidentiality. Must be able to function as part of a team.

Comprehensive knowledge of Accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Courteous, professional manner, strong customer service skills. Must be bilingual in English and Spanish to best serve our patient population.

3-5 years in a physician practice or community-based health assignment preferred.

Ability to work effectively with consumers from diverse social,…