Outreach​/Triage Nurse

Title: Outreach/Triage Nurse

Classification: Full-Time/Exempt

Schedule:Monday-Friday, 8:00am-5:00pm

Locations: This position will work between the following locations:

• Hope Haven:
  Mondays, Wednesdays, and Thursdays (24 hours/week)
• Ophelia Garmon-Brown Medical Clinic:
  Tuesdays and Fridays (16 hours/week)

The Outreach/Triage Nurse will provide patient education, assess patient status/prioritize care accordingly, and provide outreach to patients who face barriers to care, have chronic health conditions, and have complex medical needs. This position encompasses direct patient care and patient education/advocacy. The individual in this role will work between two locations:
Hope Haven (outreach) and Charlotte Community Health Clinic’s Ophelia-Garmon Brown Medical Clinic (triage).

Patient Outreach:

Provides patient education, outreach, and clinical support to improve access to care and promote positive patient outcomes. This position serves patients experiencing homelessness/instability, those with chronic diseases, patients experiencing substance use challenges, individuals who are in a transitional period in their life/medical journey, those with food insecurity, etc.

• Provides age-specific patient care by assessing, implementing, evaluating, and documenting patient needs, nursing actions taken, and patient responses to care. Updates patient chart.
• Gathers information, reviews past allergic reactions, administers medications and treatments within scope of practice.
• Shares patient information with provider to facilitate care evaluations and follows direction from provider.
• Makes patient referrals as directed by the provider, to resolve identified problems or reach established patient goals.
• Reviews orders for clarity and appropriateness.
• Reaches out to patients who are overdue for or have missed appointments to re-engage.
• Identifies patients who will benefit from community resources and care management.
• Identifies patient learning needs, incorporates into care by providing education and counsel to patients, and documents patient understanding;
• Helps to facilitate that care provided is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician;
• Able to function in emergency situations and facilitates the care provided for all patients;
• Provides high-quality, safe, and thorough patient care.
• Serves as an advocate for the patient.
• Maintains all appropriate licensure.
• Understands and follows HIPAA guidelines and regulations.
• Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs.
• Performs CLIA waived tests.
• Participates in community events, health fairs, medical screenings, etc. as needed.
• Performs other duties as assigned.
  Triage: Evaluates incoming patients in person and over the phone to determine the…