Dog Trainer

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Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

As a Petco Certified Dog Trainer, you will play a vital role in furthering Petco’s mission as a Pet Health and Wellness company by enhancing the bond between pet parents and their dog companions. Your expertise in modern dog training techniques and positive reinforcement methods will help pet parents develop well-behaved, happy, and healthy dogs. You will provide one-on-one training sessions, group classes, and offer advice on basic training, environmental management, and customized training plans to address specific training goals.

In addition to dog training, you’ll also actively engage guests to provide 360‑degree personalized solutions for the unique needs of pets and pet parents, positively impacting the health and wellness of pets by recommending healthy nutrition, world‑class services and essential supplies.

The Dog Trainer role consists of two core responsibilities.

• Attend and successfully pass Petco’s 6‑week Dog Trainer Instructor Program led by a Petco Certified Dog Trainer Mentor/Academy Instructor.
• Complete all assigned Workday Learning modules and DTIP Student Workbook materials per the DTIP roadmap.
• Recommend and sell appropriate dog training classes, training, and supplies to ensure pet parents and their dogs have the necessary resources for a successful dog training experience.
• Keep accurate records of training sessions, progress, and pet parents’ feedback.
• Maintain confidentiality and professionalism at all times.
• Work cross‑functionally with the grooming and veterinary teams to provide holistic whole‑health solutions for all pet parents.
• Complete and apply ongoing training programs to maintain a high level of expertise in the role.

• Provide an outstanding guest experience by actively engaging with guests in the recommendation and selection of merchandise and services in accordance with their identified needs.
• Generate future business through a deep understanding of the guest and their pet(s) and connection to our digital platforms.
• Demonstrate a high level of awareness and knowledge for the health, welfare, and proper handling of all animals.
• Perform related duties to support the Pet Care Center in achieving its performance goals.
• Ensure merchandise is stocked, priced, and displayed to enhance the shopping experience for pet parents.
• Complete cash register transactions and support guests with their OMNI shopping experience as needed.
• Adhere to established operational guidelines, policies, and procedures.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Complete other duties and special projects as assigned.
• Evaluate guest inquiries and refer to the Leader on Duty as needed.

• Utilize selling behaviours to provide an amazing guest experience within our Pet Care Center locations.
• Contribute to a safe environment by following safety protocols; the safety of partners, guests and pets is our #1 priority.
• Be a part of a collaborative culture that focuses on the health and wellness needs of pets.
• Engage in your career development through training programs and career advancement opportunities.

• Stage 1:
  Complete the ‘Dog Training Instructor Program (DTIP)’ to become Petco Certified Dog Trainer.
• Stage 2:
  Successfully run and grow the dog training business in one of Petco’s Pet Care Centers.
• Stage 3:
  Complete the Health & Wellness Certification Program for Dog.
• Note:
  
  Approved candidates with prior experience that can pass both skill and knowledge assessments may be eligible for accelerated training.

• Passion for animal care, training, and welfare and a genuine interest in improving the lives of pets and their pet parents.
• Exc…