Quality Supervisor Job Charlotte area,North Carolina USA,Quality Assurance

Responsible for leading manufacturing quality execution within a high-volume production environment.
This role supervises quality auditors and technicians, ensures compliance with quality management systems and inspection standards, supports production quality performance, and drives the resolution of quality issues through structured problem-solving and corrective action.
Partners closely with Operations, Manufacturing Engineering, Supplier Quality, Product Engineering, Materials, and Customer Quality teams to improve First Pass Yield (FPY), reduce defects, prevent escapes, and strengthen quality system compliance.
This position plays a critical leadership role in protecting the customer, improving process capability, and driving a culture of accountability and quality ownership.

Key Responsibilities

Lead and develop a team of quality auditors, inspectors, and technicians.
Establish clear performance expectations and provide coaching, training, and employee development.
Ensure consistent execution of inspection processes, quality standards, and containment activities.
Drive accountability for quality execution across all shifts and production areas.
Support workforce planning, staffing, training, and employee engagement initiatives.

Daily Quality Operations

Lead daily quality reviews and escalation processes.
Support production areas with immediate containment actions when quality issues occur.
Ensure quality holds, quarantine processes, and nonconforming material controls are executed correctly.
Manage NCR, MDR, MRB, and quality disposition activities.
Coordinate customer-impacting quality event responses and communicate status to leadership.

Quality Systems & Compliance

Ensure compliance with Carrier quality policies, ISO requirements, customer standards, and internal procedures.
Support internal audits, layered process audits, and customer audits.
Maintain inspection records, quality documentation, and traceability requirements.
Verify adherence to control plans, PFMEAs, inspection standards, work instructions, and quality alerts.
Drive closure of audit findings and corrective actions.
Lead structured problem-solving activities using 8D, A3, 5 Why, Fishbone, Pareto Analysis, and other quality methodologies.
Conduct investigations of defects, escapes, warranty claims, and recurring process failures.
Ensure corrective and preventive actions are implemented, verified, and sustained.
Partner with Engineering and Operations to eliminate root causes and improve process capability.

Performance Improvement

First Pass Yield (FPY)
Defect Rates
Customer Escapes
Cost of Poor Quality (COPQ)
Audit Findings
NCR/MRB Aging
Scrap and Rework
Develop and execute improvement plans for underperforming areas.
Lead continuous improvement initiatives that improve quality, productivity, and process discipline.
Support new product introductions, process changes, and launch readiness activities.

Cross-Functional Collaboration

Partner with Operations leadership to balance production needs with quality requirements.
Work closely with Supplier Quality to address incoming material concerns.
Support Manufacturing Engineering with process validation, troubleshooting, and mistake-proofing initiatives.
Collaborate with Customer Quality on field issues, customer complaints, and corrective action implementation.
Facilitate communication between quality teams and production leadership.

Safety & Culture

Promote a strong safety-first culture and ensure compliance with all EHS requirements.
Participate in safety investigations and risk mitigation activities.
Foster a culture of accountability, urgency, ownership, and continuous improvement.
Reinforce Carrier Way behaviors across the org.