ODM Sr Quality Manager

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Sr. Manager, ODM Quality leads the global ODM Quality strategy for the Optical Communications business, translating customer and business needs into scalable quality systems that enable growth and operational excellence.

This leader partners across functions to shape evolving ODM models and owns quality performance, customer relationships, escalations, and global team capability.

• Develop and deploy the global ODM Quality strategy aligned with Division and Business priorities
• Establish the long-term quality vision, operating model, organizational structure, and capability roadmap for ODM quality management
• Serve as the quality leadership representative for ODM business initiatives, strategic customers, and leadership reviews
• Ensure quality objectives are integrated into business growth strategies, operational plans, and customer engagement models

• Establish governance frameworks, quality requirements, scorecards, and performance management systems for ODM partners worldwide
• Define standardized processes for qualification, oversight, risk management, performance monitoring, and continuous improvement
• Lead executive-level quality reviews with ODM partners and drive accountability for performance, improvement actions, and strategic initiatives
  
  Ensure alignment of ODM operations with Corning quality standards, customer requirements, and regulatory obligations
• Anticipate emerging risks and proactively implement mitigation strategies across the ODM network

• Build executive relationships with strategic customers and serve as the senior quality escalation leader for ODM-related quality issues
• Lead resolution of significant customer concerns, field quality events, product performance issues, and business-critical escalations
• Partner with Commercial and Business leaders to strengthen customer confidence and improve customer satisfaction
• Drive customer-focused quality strategies that improve responsiveness, performance, and long-term business partnerships

• Establish processes that ensure Voice of Customer requirements are systematically translated into product specifications, quality requirements, manufacturing controls,…