Leasing Consultant

Overview

Leasing Consultant role at Avenue5 Residential. Salary $18.50–$20 per hour plus bonus opportunities.

Schedule:

Saturdays required, Sunday and one weekday off.

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401K contributions.
• Generous time‑off: 10 paid holidays including a community service day and your birthday.
• Mentoring, professional development, discounts, tuition reimbursement, robust recognition program.

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move‑in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move‑ins and ensures apartments are in move‑in condition by coordinating move‑in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move‑in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Performs other duties as assigned.

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is required.

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time‑management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

• Put people and partnerships first
• Empower associates
• Focus on solutions
• Champion ideas that accelerate success
• Deliver proof over promises

• Top 15 national finalist on the Best Places to Work Multifamily™
• Certified as a Great Place to Work® since 2017
• Listed as one of the Best Workplaces in Real Estate™
• Ranked second on the 100 fastest‑growing private companies in Washington by The Puget Sound Business Journal
• Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List