Sales and Service Manager

Sales and Service Manager

Company: KETTLER

Location:

Delamarre At Celebration, Charlotte, NC

The Sales and Service Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and coordinating exceptional customer service.

• Managing administration of the leasing office.
• Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Creating engaging social media initiatives to connect residents and managing posts.
• Following up daily on all prospects to ensure questions are answered and a “high touch” approach is adhered to.
• Assisting with resident retention.
• Partnering with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Resolving resident concerns and issues.
• Other duties as assigned.

• 2 years of residential leasing experience required.
• Supervisory experience required.
• Experience in luxury or market‑rate segment required.
• Lease‑up experience preferred.
• Extensive knowledge of Property Management software programs.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Valid driver’s license and reliable transportation required.

Mid-Senior level

Full‑time

Other

Salary: $60,000.00 - $68,000.00