Bilingual Leasing Specialist

Bilingual Leasing Specialist

Location: Charlotte, NC Reports to: Community Manager

LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 4,000 units and aim to expand to 10,000 by 2030.

We are seeking a Bilingual Leasing Specialist (English/Spanish) to join our team. This role is responsible for leasing, marketing, and maintaining positive resident relations within the community. The ideal candidate will thrive in a fast-paced environment and have a passion for providing outstanding customer service.

• Passion for providing exceptional customer service
• 1+ years of Leasing experience in a Multifamily environment
• Affordable Housing leasing experience preferred
• Thrives in a fast-paced environment
• Flexible schedule, including evenings and weekends based on business needs
• Solid computer knowledge (Windows, Word, Excel, internet, email)
• Valid Driver's License and reliable transportation
• Working knowledge of Yardi and/or Real Page Property Management software preferred.

• Lead Management: Take on more responsibility for managing leads, following up with prospects, and closing leases.
• Application Processing: Process rental applications, secure deposits, and ensure compliance with Fair Housing requirements.
• Move-In Coordination: Ensure apartments are ready for new residents and coordinate move-ins.

• Service Requests: Follow up with residents to ensure satisfaction on maintenance service request.
• Resident Events: Assist in planning and hosting resident appreciation and retention events.

• Rent Collection: Begin assisting with rent collection and posting payments.
• Delinquency Management: Learn procedures for addressing unpaid rent and communicating with residents about outstanding balances.

• Full-time
• Pay:
  Hourly + Bonus (if applicable)

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible schedule and spending account
• Life insurance
• Paid time off and parental leave
• Professional development assistance

• 8-hour shifts, Monday to Friday
• Saturday based on business/property needs

• Driver's License (Preferred)
• Reliable transportation

Join us at LSA Management and make a meaningful impact on our communities!