Retail, Retail Associate​/ Customer Service

Overview

The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order.

This is a non-commissioned, hourly sales ®ister-focused position that operates days, evenings & primarily weekends. This role focuses on two primary objectives:

• Providing excellent customer service on our sales floor while actively engaging in selling behaviors, completing selling interactions, and driving store profit.
• Tendering customer transactions at checkout with speed and accuracy while actively enrolling 35% of our customers in the Container Store loyalty/reward program.

Additional responsibilities include:

• Retrieving customer orders from our stockroom & loading their vehicles.
• Cleaning assignments including sales floor, breakroom, stockroom, & restroom areas.

To be eligible for this position, you must have a minimum of weekend availability (Saturday and Sunday).

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Welcomes and greets all customers either as Host in the front entrance or throughout the store
• Connects with our customers throughout the store suggesting solutions to their organizational challenges
• Designs and sells custom closets and other storage and organization solutions
• Serves as a register person with strong focus on providing a great customer experience during check out
• Introduces and enrolls customers in our rewards program
• Works merchandise processing during early morning or evenings (based on the schedule)
• Maintains the Sales Floor – keeping shelves full and presented according to our brand standards.
• Supports carryout to our customers cars whether through curbside or in the parking lot/garages.
• Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
• Processes customers’ orders for curbside pick-up and/or delivery
• Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
• Actively engages with customers to solve their organizational challenges

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you
contain your health
,
grow your career
, and
find balance in your life
.

Here's a peek at what you can expect:

• Rewarding pay
  to recognize the value you bring to the team.
• Competitive health, dental, and vision plans
  to keep you and your loved ones well.
• 401(k) retirement savings plan
  with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website
  for easy access to your benefits information and company updates.
• We've got your back!Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits:Basic life insurance, disability insurance options, accident insurance, critical illness…