National Account Manager

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The National Account Manager is responsible for maintaining and expanding relationships with strategic customers across all focus segments of Lowe’s. They serve as the main point of contact, fulfilling account needs and collaborating with internal stakeholders to achieve business objectives. The role also focuses on driving new business from existing accounts through cross‑selling and upselling products and services, and bringing new customers to Lowe’s.

• Responsible for the profitable sales and growth of national accounts by addressing gaps in partnerships (i.e., service, installation, product availability, marketing, etc.) and developing solutions in collaboration with leadership.
• Lead a joint strategic account planning process that focuses on mutual value creation and customer lifetime value over the short, mid, and long term.
• Understand customers’ long‑term business goals, associated pain points, and identify suitable upselling and cross‑selling opportunities and solutions.
• Build customer relationships with strategic decision makers while developing an understanding of their internal organizational landscape and how it influences strategic initiatives.
• Cultivate consulting relationships with customers to provide best‑in‑class service, develop future business opportunities, and gain referrals.
• Execute successful contract renewals and negotiate pricing updates with strategic accounts when necessary.
• Conduct comprehensive account reviews with assigned strategic customers to ensure alignment of stated objectives.
• Coordinate post‑sale follow‑up activities to ensure customers' expectations are met.
• Provide guidance to field sales leadership and associates on execution and management of customer contract requirements.
• Attend various trade associations and meetings to demonstrate and promote our products as well as understand and expand knowledge of account sectors, vertical business, strategic competitors, and further expertise within the industry.

• Bachelor’s Degree in Business or related field or equivalent experience.
• 3‑5 Years of relevant sales experience, including strategic global accounts in a business and/or account management organization.
• 3‑5 Years experience using computer programs; including the use of CRM software, pipeline management and reporting system, and Microsoft Office.
• 3‑5 Years previous experience in selling in a long sales cycle with complex financial data and strong understanding of financials, profitability, and cash flow.

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

$83,500.00 - $ annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Charlotte, NC $96,800.00 - $