Account Development Associate - Charlotte

Account Development Associate - Charlotte

Join to apply for the Account Development Associate - Charlotte role at Master Halco.

Secure a sales career within the fence / building products industry! Master Halco Fence & Deck Supply, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products is seeking an Inside Sales Associate at our local branch office.

The Account Development Associate is a blend of both inside and outside sales and is responsible for building relationships, providing value, and profitable sales growth with assigned current and prospective customers. The ADA must be an effective inside salesperson with the ability to perform occasional face‑to‑face outside sales calls covering the Charlotte and Raleigh territory. The core focus of the ADA is a base of assigned target customers that could benefit from an ADA’s ability to be both inside and outside sales.

• Competitive pay rate at $71,900 – $82,800
• Quarterly Bonus Program and spiffs
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid‑time‑off package
• Corporate discount opportunities and more

The fence industry is an essential part of the building products industry that will continue to show dependable long‑term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward‑thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.

• Customer relationships and sales activities.
• Interact with customers over the phone, in person and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals.
• Ability to learn and sell all products and services sold by the company.
• Enter sales orders using the ERP system and work with the Branch Operations group to arrange delivery or customer pick up.
• Keep customers informed of any changes to orders such as product availability or delivery dates.
• Generate formal quotes using the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs as assigned.
• Keep abreast of competitive situations and market intelligence and relay relevant information to Manager.
• Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes.
• Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods.
• Collect and process customer payments for COD and past‑due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOP’s and policies.
• Special projects as assigned by Manager.
• Develop strong business relationships through face‑to‑face sales calls; travel to assigned customers to develop relationships, find opportunities to provide value and grow sales.
  • Each sales call must be made with a specific purpose that can bring value to the customer: find and fill the gap in what the customer desires to have vs what they currently have in their current material supplier.
  • Determine what motivates each customer to purchase and respond accordingly; report face‑to‑face sales call summary information using the company’s CRM system.

• Having a customer‑serving mindset.
• Being a trusted resource for customers and team members.
• Ability…