Aftermarket Sales Representative

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Founded in 1908 by T.C. Heyward, Sr., Heyward Incorporated began as a Charlotte-based proprietorship supplying mechanical equipment to the growing municipal and power industries of the Southeast. Over time, the company evolved into T.C. Heyward and Associates in the 1950s, and later transitioned to Heyward Incorporated following Mr. Heyward’s retirement. In the late 1990s, the company reorganized to better serve its customers, becoming Heyward-Charlotte Incorporated (d.b.a. Heyward Incorporated), focusing on the Carolinas’ local markets.

Heyward’s success stems from its dedicated employees who carry forward Mr. Heyward’s legacy of hard work and commitment to customers and principals. Today, our primary markets include Power, Water, and Wastewater Treatment. Our mission is to deliver the best products and highest-quality service to our customers while fostering strong partnerships. At Heyward, we believe that our success is tied to the success of our clients and partners.

We are committed to understanding their unique needs and providing solutions that help them achieve their goals. Heyward’s sales engineers are degreed professionals in Mechanical, Civil, Environmental, or Electrical Engineering, with licensed engineers in North and/or South Carolina. Our support team includes aftermarket sales, OEM and instrumentation specialists, project management assistants, and Heyward Services engineers and service personnel.

The Aftermarket Sales Representative manages and grows aftermarket business within the Western Carolina's territory by serving as the primary contact for spare parts, upgrades, retrofits, and service agreements. This role focuses on building long-term customer relationships, identifying equipment and service needs, troubleshooting issues, and delivering competitive solutions that drive market share and profitability. The position requires regular travel, technical understanding of equipment and documentation, and close collaboration with internal teams and suppliers to support customer success.

• Travels through assigned territory to call on current and prospective customers
• Serve as the primary point of contact for aftermarket needs, including spare parts, retrofits, upgrades, and service agreements
• Responsible for growing market share and profitability within assigned territory
• Develop customer relationships with key people and keep them informed of equipment offerings, parts, and service
• Maintain regular communication with clients to assess equipment performance, forecast future needs, and recommend solutions
• Provide value to our clients and manufacturers by trouble‑shooting processing and/or equipment issues, whereby accurately identifying equipment, parts and service solutions that meet their specific needs
• Build long‑term relationships with decision‑makers at customer sites, including maintenance, operations, and procurement personnel
• Prepare and deliver accurate, competitive proposals for spare parts and services
• Interpret technical documentation (e.g., equipment drawings, Bill of Materials) to identify and recommend correct replacement parts or upgrades
• Collaborate with internal teams and suppliers to confirm pricing, availability, and delivery schedules
• Promote allied products
• Pursue increasing knowledge of the Territory and Competitors
• Monitor market trends, customer behavior, and competitor activity to inform sales strategy

• 5+ years in a technical sales and/or customer service role with direct customer interface
• Business to Business Sales: 3 years (Preferred)
• Outside Sales: 3 years (Preferred)
• Familiarity with water/wastewater treatment equipment (Preferred)
• Strong mechanical aptitude and ability to interpret technical drawings and equipment documentation
• Proficiency with Microsoft 365

• Two- or Four-year degree (preferred)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…