Inside Sales Representative

CIMTEC Automation is a leading provider of industrial automation solutions, helping manufacturers improve productivity, efficiency, and operational performance. We specialize in automation and control technologies, including robotics, machine vision, motion control, industrial networking, and advanced manufacturing systems. Backed by experienced engineers and strong technical expertise, CIMTEC partners with customers to develop innovative solutions that solve complex automation challenges and keep manufacturing operations running at their best.

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As an Inside Sales Representative at CIMTEC, you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat.
• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.
• Prepare and generate customer quotes, and efficiently enter product orders into the system.
• Build and maintain strong, lasting customer relationships through regular follow-up by phone and email.
• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
• Actively participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by the management team.
• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
• Work with your outside sales reps daily to ensure orders get processed in an accurate, timely manner.

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer-centric mindset.

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Cimtec is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

Your financial…