Sales Support Specialist

The Sales Support Specialist provides operational support to the sales team by managing customer quote requests, preparing quotations, processing sales orders, and coordinating with customers, suppliers, and internal departments to ensure accurate and timely order fulfillment.

• Partner with Outside Sales, customers, suppliers, and internal departments to gather information, resolve issues, and support customer requests.
• Research customer, project, product, and pricing information and obtain required supplier pricing to prepare accurate and complete quotations.
• Prepare and process customer quotations in accordance with company pricing, margin, and approval requirements.
• Convert approved quotations into sales orders and ensure accurate and complete order entry.
• Coordinate order details, product availability, lead times, scheduling, and purchasing requirements with the appropriate departments.
• Monitor open orders and supplier commitments, proactively following up on delays or issues that may affect customer delivery expectations.
• Process order revisions, changes, cancellations and communicate impacts to affected parties.
• Provide inbound and outbound account support, including responding to inquiries and following up on open items.
• Maintain accurate quote, order, customer, pricing, and supporting documentation.
• Identify missing or conflicting information and obtain clarification before processing quotes or orders.
• Follow established company processes, approval requirements, and system procedures.
• Use SAP and Microsoft Office applications to research information, prepare documentation, process transactions, and communicate with stakeholders.
• Identify opportunities to improve sales support processes, quote accuracy, order processing, and communication.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent relevant experience required.
• Previous experience in sales support, customer service, sales operations, order management, purchasing, or a related field preferred.
• Proficient in Microsoft Office; SAP or ERP experience preferred.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organization, time management, and prioritization skills.
• Ability to manage multiple requests, deadlines, and changing priorities in a fast-paced environment.
• Strong problem-solving and research skills.
• Ability to work effectively and professionally with customers, sales representatives, suppliers, and internal teams.
• Strong teamwork and collaboration skills.
• Ability to follow established processes while identifying and communicating potential issues and improvements.
• Ability to work 100% in an office environment with consistent attendance during scheduled business hours.