Digital Sales Representative

Advanced Inhalation Rituals – a Nasdaq-listed company (NASDAQ: AIIR) is a leading innovator in the premium shisha, hookah, and tobacco accessories industry. Our mission is to redefine the ritual of social smoking through craftsmanship, innovation, and compliance excellence. From hookah brands to next-generation and lifestyle products, AIR combines tradition with technology to deliver elevated consumer experiences across global markets. The Americas operate across the U.S., Latin America, South America and parts of the Caribbean serving both B2B and B2C channels with a focus on quality, integrity, and growth.

Our team is driven by an entrepreneurial spirit and a commitment to operational excellence, collaboration, and continuous improvement. At AIR, you’ll join a fast-growing company where innovation meets culture, and where every team member contributes to shaping the future of modern inhalation rituals.

We are looking for a driven, results-oriented Digital Sales Representative to join our Commercial / E-Commerce & Digital team. In this role, you’ll play a key part in growing our B2B e-commerce business by turning leads into active customers and driving revenue through proactive outreach, relationship building, and strong sales execution.

• Engage new leads generated through digital channels, trade events, and prospect lists.
• Conduct outbound outreach to targeted B2B accounts and generate new opportunities.
• Qualify prospects and move them through the sales funnel toward account activation.
• Maintain an active pipeline and accurate CRM records.
• Manage the full sales cycle from initial contact through account activation and first order.
• Use product and category knowledge, along with promotional opportunities, to close sales and achieve revenue goals.
• Support smooth customer onboarding, license validation, and order processing.

• Drive repeat purchases, cross-sells, and upsells through regular customer engagement.
• Re-engage dormant and at-risk accounts through targeted outreach.
• Build strong, long-term customer relationships.
• Partner with Marketing and Digital Merchandising on new product launches and category initiatives.

• Meet or exceed KPIs for outreach activity, conversion, new accounts, and revenue.
• Maintain accurate CRM data, activity tracking, and sales forecasts.
• Share customer and market insights to support sales strategy and planning.

• 2–4 years of experience in B2B inside sales or account development.
• Proven track record of meeting or exceeding sales quotas.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Experience with CRM systems such as Zoho, Salesforce, Hub Spot, or equivalent.
• Confident and persistent communicator with strong closing skills.

In this role, you'll be successful by:

• Consistently achieving new-account and revenue targets.
• Building a productive, loyal, and reordering customer base.
• Maintaining strong sales activity and conversion performance.
• Helping strengthen AIR's digital sales organization.