Strategic Account Manager - Hyperscale

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

This position is based in North Carolina. In addition to candidates residing in North Carolina, we will also consider qualified applicants who currently reside in Texas, Minnesota, Washington, Colorado, or California and are authorized to work in the United States.

Strategic account management role responsible for driving profitable growth and strengthening relationships across the Microsoft account in the Americas. Serves as the lead for assigned Microsoft organizations, projects, and partner channels within the region, aligning customer priorities with Comm Scope solutions and global account strategy. Leads the full sales and customer relationship lifecycle to achieve revenue, margin, pipeline, forecast, and strategic growth objectives.

Works cross-functionally with the Global Commercial Leader, regional sales teams, product management, engineering, operations, supply chain, finance, legal, and distribution partners. Requires domestic and periodic international travel.

• Develop, grow (hunt), and maintain trusted relationships with Microsoft stakeholders across Cloud Operations + Innovation (CO+I), sourcing, engineering, operations, construction, and other assigned organizations in the Americas.
• Execute the Americas account plan in alignment with the global Microsoft strategy, translating strategic priorities into measurable regional sales actions, opportunity plans, and customer engagement activities.
• Own assigned revenue, margin, bookings, pipeline, and forecast objectives; maintain accurate opportunity, activity, and account data in designated CRM and reporting systems.
• Lead execution of the complete sales cycle, including opportunity identification, qualification, solution positioning, proposal development, commercial negotiation, and closure.
• Coordinate with the Global Commercial Leader to ensure consistent account governance, customer messaging, pricing strategy, executive engagement, and escalation management across regions.
• Build and manage a robust opportunity pipeline across data center infrastructure solutions, including structured cabling, fiber, copper, connectivity, panels, conveyance, and related products and services.
• Engage internal Comm Scope resources as needed to support customer requirements, technical evaluations, new-product introductions, bids, supply planning, and issue resolution.
• Partner with product management and engineering to capture Microsoft requirements, communicate market intelligence, influence roadmaps, and develop differentiated solutions that increase customer value.
• Manage and coordinate direct and indirect channels to market, including distributors, integrators, contractors, and other ecosystem partners supporting Microsoft projects in the Americas.
• Lead commercial coordination for pricing, quotations, lead times, orders, expedites, allocation priorities, compliance requirements, and customer escalations in partnership with internal functions and distribution partners.
• Develop accurate short- and long-range demand forecasts using customer plans, project intelligence, market indicators, and partner inputs; communicate risks, assumptions, and changes proactively.
• Prepare and deliver executive briefings, business reviews, account updates, pipeline reviews, and strategic recommendations to Microsoft and internal leadership.
• Monitor competitive activity, technology trends, customer investment priorities, and regional data center developments; convert insights into actionable growth and defense strategies.
• Ensure compliance with company policies, contract terms, ethical standards, and applicable customer requirements while protecting confidential and commercially sensitive information.
• Support global account initiatives and collaborate with peers in other regions to provide consistent customer experience and seamless execution across multinational programs.

• Americas accountability for assigned Microsoft revenue, margin, bookings, pipeline, forecast accuracy, and strategic growth objectives.
• Influence over purchase decisions:
  Direct and indirect influence across Microsoft stakeholders, channel partners, consultants, contractors, and internal decision makers.
• Key performance indicators:
  Revenue and margin attainment, pipeline coverage and conversion, forecast accuracy, strategic initiative execution, relationship strength, customer…