Sales Operations Analyst

Location: Charlotte, NC (Remote)
Reports To: Director of Sales Operations

Employment Type: Full-Time, Exempt

SOLID Surface Care is looking for a Sales Operations Analyst to support Salesforce, sales reporting, data analysis, and day-to-day sales operations across our growing sales organization.

Reporting to the Director of Sales Operations, this role will partner with Sales leadership and field sales teams to maintain accurate CRM data, analyze sales performance, improve processes, and provide operational support that helps the sales organization operate more efficiently.

The ideal candidate combines analytical skills with a strong understanding of business operations and customer needs. Experience in specialty floor care, commercial cleaning, restoration, or a related services industry is a plus, particularly for someone who understands how customer requirements translate into service delivery.

• Maintain accurate account, contact, opportunity, and pipeline data in Salesforce.
• Build and maintain reports and dashboards to support sales visibility and decision-making.
• Support Salesforce configuration, workflows, automation, and troubleshooting.
• Monitor data quality, perform regular audits, and identify opportunities to improve CRM adoption and usability.
• Support Salesforce training and onboarding for new sales team members.
• Develop recurring and ad hoc reports on pipeline, sales activity, conversion, and performance.
• Analyze sales data to identify trends, gaps, and opportunities.
• Support forecasting, territory planning, account assignments, and quota analysis.
• Translate data into actionable insights and recommendations for Sales leadership.
• Provide day-to-day support to sales leaders and field sales teams on Salesforce and sales processes.
• Help maintain accurate customer, opportunity, and service information to support effective handoffs between Sales and Operations.
• Partner with Sales, Finance, Marketing, and Operations to resolve data and process issues.
• Assist with RFPs, sales presentations, process improvements, and other sales initiatives.
• Support the Director of Sales Operations with special projects and the integration of new markets and acquired businesses.

• 3–5 years of experience in Sales Operations, Sales Support, Business Analysis, CRM Administration, or a related role.
• Hands-on Salesforce experience, including reports, dashboards, and data management.
• Strong Excel or Google Sheets skills and the ability to analyze data and communicate meaningful insights.
• Strong analytical, problem-solving, and organizational skills with attention to detail.
• Effective communication skills and the ability to work cross-functionally with Sales and Operations.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

• Experience in specialty floor care, commercial cleaning, restoration, facility services, or a related field-based services industry.
• Understanding of commercial customer environments, service delivery, or field operations.
• Salesforce Administrator certification or experience with Salesforce automation and integrations.
• Experience with sales forecasting, pipeline reporting, territory management, or a multi-location B2B sales organization.
• Experience in a private equity-backed, high-growth, or M&A environment.
• Bachelor's degree in Business, Analytics, Finance, Operations, or a related field.