Orthodontic Dental Assistant

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit  for more information about Dentsply Sirona and its products.

Orthodontic Dental Assistant (Virtual Client Success Manager)

Candidate preferred location: Charlotte, NC
Role type: In-person

We are looking for an experienced and talented Orthodontic Dental Assistant (Virtual Client Success Manager) to join our team. This individual will be responsible for managing and growing active and lapsed accounts within an assigned territory, the Virtual Client Success Manager drives retention, engagement, and revenue through strategic account planning and consistent outreach using Salesforce. This role builds strong client relationships by understanding business needs, tailoring Sure Smile solutions, and serving as a trusted advisor.

Key responsibilities include coordinating with internal teams, addressing and escalating customer concerns, delivering product training, and identifying opportunities to maximize account potential and long-term growth.

• Foster and maintain strong, long-term client relationships to drive satisfaction, loyalty, and increased engagement across active, lapsed, and lost Sure Smile accounts.
• Educate customers on Sure Smile products, best practices, and value-driving workflows to help them achieve their goals.
• Lead onboarding for new and existing customers, ensuring smooth setup, implementation, and early success with Sure Smile products.
• Monitor customer health, proactively identify risks, and address issues before they elevate to prevent churn.
• Answer and place calls as required to support customers and internal teams.
• Leverage data insights to understand account trends, identify at-risk customers, and develop strategies that enhance satisfaction and retention.
• Maintain consistent, proactive communication with clients across multiple channels to track progress, gather feedback
• Target assigned accounts effectively using pre-call planning and research to drive meaningful engagement.
• Maintain strong daily discipline to manage and prioritize an assigned book of business.
• Collaborate with internal teams and maximize internal resources to strengthen retention and account outcomes.
• Demonstrate deep knowledge of the full Sure Smile product suite to provide informed guidance and recommendations.
• Stay organized and prepare thoroughly for client interactions by planning calls in advance.
• Lead structured, purposeful client conversations that deliver value and address customer needs.
• Work independently with strong self-discipline to manage daily workload and account activities.
• Log all activities, tasks, and interactions accurately in Salesforce to ensure visibility and accountability.
• Maintain a mindset of curiosity and continuous learning to support professional development and improved performance.
• Make quick, informed decisions that support customer retention and move sales opportunities forward.
• Understand each account’s business, challenges, and goals to reduce churn and drive long-term success.
• P…