Front Desk Officer

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer
, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest‑growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Sunstates Security is currently hiring for Full‑Time Front Desk Officers in the Downtown Charlotte, NC area. 1st and 2nd shift are available! This position offers a pay rate of $19.50/hr – paid weekly.

The Security Coordinator supports daily security operations to help maintain a safe and secure environment for employees, visitors, and facilities. This role is ideal for someone beginning a career in corporate security who is eager to learn, detail‑oriented, and customer‑focused. You will utilize your skill to deliver excellent customer service to client visitors or associates.

Industry‑leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental, & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, and more – available for qualified candidates!

• Greet, welcome, and assist visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls.
• Conduct regular patrols via foot and golf cart.
• Maintain detailed and accurate incident reports and daily activity logs using computer systems.
• Enforce building policies and procedures consistently and respectfully.
• Manage visitor sign‑in and maintain front desk security procedures.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain reception area cleanliness and organization.
• Schedule meetings and manage conference room calendars.
• Assist with basic administrative tasks (data entry, filing, scanning).
• Support office supply inventory and ordering.
• Coordinate with internal teams to direct inquiries appropriately.
• Follow company policies related to confidentiality and professionalism.
• Assist with daily security operations, including access control, badge requests, and visitor management.
• Support event security coordination and meeting security needs.
• Monitor and document security incidents and elevate concerns appropriately.
• Maintain security logs, reports, and documentation.
• Provide professional and courteous service to employees and guests.
• Serve as a point of contact for basic security questions and requests.
• Learn company policies, procedures, and security systems.
• Support continuous improvement initiatives within the security team.

• High school diploma or equivalent.
• 0–2 years of experience in security, customer service, administration, or a related field.
• Strong attention to detail and organizational skills.
• Basic computer…