Ford Mobile Field Service Technician

Ford Mobile Field Service Technician

Location: Charlotte, NC 28204

Compensation: Competitive pay based on experience and certifications + generous signing bonus

Model 1 Ford is looking for an experienced
Ford Field Service Technician
to support our customers directly at their locations. This role involves on-site diagnostics, repairs, and maintenance across a variety of vehicle platforms. We’re seeking a technician who can work independently, troubleshoot efficiently, and deliver outstanding customer service while representing our team in the field.

• Travel to customer sites to perform service, repairs, and technical support

• Use diagnostic tools and software to identify issues and complete necessary repairs

• Conduct routine maintenance and detailed inspections following OEM and company guidelines

• Handle light and medium-duty repair work, including:

  • HVAC systems

  • Electrical and electronic components

  • Brake, suspension, drivetrain, and steering systems

  • Transmission and transaxle repairs

  • Gas and diesel engine performance

• Complete all paperwork, repair orders, and documentation accurately and promptly

• Assess vehicles for potential warranty work, required maintenance, or upgrade options

• Provide customer instruction on proper operation and care of equipment when needed

• Maintain responsive communication and deliver a professional service experience

• Safely operate shop and field equipment and maintain an organized work environment

• Consistently meet or exceed an 85% efficiency rating

• High school diploma or equivalent

• At least 2 years of experience in an automotive repair environment (light or medium duty)

• Background or credentials in any of the following:

  • Automotive (A1–A9)

  • Medium/Heavy Truck (T1–T8)

  • School Bus (S1–S7)

  • Transit Bus (H1–H8)

• Ability to obtain a CDL with passenger and air brake endorsements

• Ability to pass and maintain required ASE certifications

• Strong diagnostic abilities and confidence working independently

• Excellent communication skills and a customer-focused mindset

• Leadership qualities with the ability to mentor or train when needed

• Reliable, punctual, and detail-oriented

• Ability to lift, push, or pull 50 lbs.+

• Frequent bending, kneeling, climbing, and working in tight spaces

• Adept at handling tools and performing fine-motor tasks

• Ability to maintain CDL medical and driving qualifications

• Competitive pay based on skill level and certifications

• Full-time schedule with flexibility

• Health, dental, and medical coverage

• 401(k) retirement plan

• Paid vacation

• Employee vehicle purchase program

• Advancement opportunities and ongoing training

• Stable, long-term career environment

• Supportive, team-based workplace

Model 1 Ford is a family-owned dealership committed to delivering exceptional service and building long-standing customer relationships. Our team-oriented culture emphasizes integrity, growth, and professionalism. We invest in our employees and offer a workplace where you can continually develop your technical skills and advance your career.

Model 1 Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any characteristic protected by law. We are dedicated to fostering an inclusive and respectful workplace for every employee.