Service Technician

Service Technician I

Location: Charlotte, NC

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Full time

Compensation: $22.00–$26.00 per hour, plus very generous benefits and PTO (see below)

Training: Training provided for candidates who are mechanically inclined and excited about learning!

At SATO America, LLC, our mission is to create new value for our customers through products and services of superior quality and to contribute toward a better and more sustainable world.

For more than 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of creating value for customers that, in turn, contributes to a more sustainable world.

SATO America is seeking a Service Technician I to perform basic functionality testing, troubleshooting, and repair of SATO printers. This is an excellent opportunity for someone who is mechanically inclined, enjoys hands-on work, and is willing to learn. Training will be provided.

In this role, you will follow established procedures and work instructions to diagnose hardware issues, complete repairs, and help meet production and quality standards.

• Set up, test, and perform modular-level repairs on a specific SATO printer model.
• Use custom software testing suites to diagnose and validate hardware failures.
• Recognize equipment failures and determine the appropriate action.
• Use equipment such as voltmeters, computers, and specialized test fixtures.
• Maintain accurate records for individual repairs.
• Follow established procedures and work instructions to troubleshoot printers.
• Maintain production and quality output standards.
• Perform other duties as assigned.

• A mechanical aptitude and willingness to learn.
• High school diploma or GED preferred, but not required.
• Less than one year of experience in a similar position.
• Experience with electronic repair, retail electronics, or appliances.
• Ability to follow and understand work instructions.
• General math and computer skills.
• Experience using various hand tools.
• Some knowledge of computers and test equipment.
• Manual dexterity and visual coordination.
• Ability to work effectively with others.

This position requires the ability to stand, walk, stoop, kneel, crouch, and crawl. The role also requires the hand dexterity needed to work in close areas, handle small objects, and identify surfaces by touch.

Employees must be able to regularly lift or move objects weighing up to 60 pounds, with assistance available for heavier items. The position also requires the ability to communicate verbally, hear clearly, focus on objects, and distinguish colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

SATO offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• Medical, dental, and vision coverage.
• Domestic partner coverage available.
• Company-paid life insurance, AD&D, short-term disability, and long-term disability.
• Health Savings Account (HSA) with employer contribution.

• 10 company-paid holidays.
• 15 days of accrued vacation.
• 6 accrued personal days annually.

• 401(k) with company match.
• Immediate vesting after eligibility requirements are met.

• Career development opportunities.
• Employee Assistance Program.
• Referral bonus opportunities.