Overnight​/Weekend Resident Advisor

Job Summary

Provides a well‑organized, efficient, and effective client assistance system that will provide initial and ongoing assistance to clients in residence.

Responsible for the coordination and monitoring of operations and activities including enforcing policies and procedures, maintaining housekeeping standards, and coordinating volunteers.

• Monitor the facility and conduct regular room inspections; monitor the cafeteria during meals.
• Maintain room assignments of residents and complete batch sheets.
• Assist clients with personal needs as requested.
• Enforce housekeeping standards with residents.
• Ensure that clients adhere to all policies and procedures of the program; notify Social Work staff when clients violate policies and procedures and write up clients on rule violations.
• Relay client issues and concerns to the Director/Case Manager.
• Assist with incoming telephone calls; take phone messages for staff and/or residents.
• Adhere to strict professional confidentiality.
• Assist in the conservation of all Salvation Army resources.
• Abide by all policies and/or procedures.
• Monitor supplies and make recommendations for reorders.
• Supervise the evacuation of residents during fire drills or fire emergencies.

• Assist Reception/Security or other staff as needed during crises.
• Relieve other Resident Advisors during meal or break times.
• Provide data entry for statistical information.

Full‑time: 5 days a week, 3rd shift (12 am – 8 am).
Part‑time:
Friday–Sunday (12 am – 8 am).

Keyboard, computer, printer, copier, fax machine, shredder, telephone.

Education and Experience: Must possess a High School Diploma or GED certificate with one year’s experience in the human services field preferred; work experience in a residential setting preferred.

Licenses and Certification: Valid driver’s license with a clean seven‑year driving record (MVR required).

Knowledge of: Computer fundamentals; community resources.

Skills in: Writing and speaking in English; communicating in Spanish is helpful; keyboarding/typing skills; good telephone communications.

Abilities: Organize work priorities; work well with homeless population; interact well with social work staff; handle multiple duties simultaneously; meet job attendance requirements as designated by day and shift (1/2 hr unpaid meal – all shifts all days); pass drug screening test requirement; interpret and implement programs to meet goals and objectives.

Capable of understanding and interpreting the client’s mission and its shelter programs; moderate standing, stooping, reaching, bending, and lifting; ability to communicate effectively with others.

Indoor office/shelter environment, smoke‑free, free of alcohol, drugs, or controlled substances; may encounter stressful situations.

Entry level

Full‑time

Education and Training

IT Services and IT Consulting