Christian Response Representative - Inbound

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

The Donor Ministries Department cultivates meaningful, long‑term relationships with ministry supporters and identifies, develops, and deepens new relationships with prospective ministry partners. The goal is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers.

Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners.

The department includes the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

The Christian Response Representative – Inbound position responds to a variety of calls and inquiries generated by BGEA and Samaritan’s Purse with a positive, servant‑focused attitude, with eagerness to provide a customized, relationally‑focused caller experience in accordance with department procedures and standards.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Enjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast‑paced environment
• Receptive to coaching and feedback, exhibits self‑motivation and positive attitude, and has the ability to work well in a team
• Warmly answers incoming calls in a consistent and timely manner with tact and courtesy
• Experienced in organizing, prioritizing, and completing multiple tasks in a high‑volume environment
• Demonstrates excellent verbal and written communication skills
• Studies and learns departmental procedures, informational material, BGEA history, BGEA and Samaritan’s Purse current events and other information in order to understand and utilize information during calls
• Attends all required BGEA Christian Response Staff meetings as requested
• Analyzes and appropriately responds to spiritual needs of callers, praying with them, and leading them to Christ when necessary
• Promptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area
• Accurately records data from callers into BGEA database systems as necessary and required, including mailing list changes, recording and forwarding requests for materials, and entering credit card contributions

• Works on outbound call projects as directed
• Oth…