HCBS Community Liaison

Community Liaison Location Charlotte , North Carolina Position Summary Turning Point Family Services (TPFS) is seeking a motivated and community-focused Community Liaison to support business development and outreach initiatives throughout our service areas. This role is responsible for building relationships with referral sources, healthcare professionals, community organizations, and other stakeholders to increase awareness of TPFS programs and services. The Community Liaison will play an important role in enhancing community engagement, identifying growth opportunities, and supporting the organization's mission of delivering high-quality behavioral health and developmental services.

Key Responsibilities Travel locally within assigned territories to develop referral relationships, conduct outreach activities, attend meetings, and represent TPFS in the community.

Conduct market research to identify trends, opportunities, and community needs.

Assist with the development and implementation of business development and outreach plans.

Support annual marketing initiatives and organizational growth strategies.

Represent TPFS at community events, meetings, networking opportunities, and other outreach activities.

Promote awareness of TPFS services and programs within the community.

Track outreach activities and evaluate the effectiveness of business development efforts.

Collaborate with clinical, operational, and leadership teams to support new and existing programs.

Maintain accurate and timely documentation of outreach efforts and referral activities.

Perform other duties as assigned.

Qualifications & Requirements Education High  School Diploma or GED required.

Bachelor's degree in Marketing, Business Administration, Healthcare Administration, Communications, or a related field preferred.

Experience Minimum of one (1) year of experience in healthcare, behavioral health, human services, or a related field required.

Previous experience in business development, marketing, physician relations, community outreach, or behavioral health preferred.

Relevant education may be substituted for experience where appropriate.

Knowledge, Skills & Abilities Strong interpersonal and relationship-building skills.

Excellent verbal and written communication abilities.

Ability to present information professionally to individuals and groups.

Strong organizational and time-management skills.

Ability to work independently while maintaining collaboration with internal teams.

Proficiency with Microsoft Office applications and basic database/CRM systems.

Valid driver's license, reliable transportation, and ability to travel locally within the service area.

About Turning Point Family Services Turning Point Family Services, part of the SUN Behavioral Health network, provides CARF-accredited behavioral health services for children, adolescents, and families. Services include outpatient counseling, intensive in-home support, day treatment, therapeutic foster care, and medication management, all focused on helping individuals and families achieve lasting wellness and stability.

Benefits Turning Point Family Services, part of the SUN Behavioral Health network, offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Competitive paid time off (PTO)
Medical, dental, and vision insurance
401(k) retirement plan with company match

Company-paid short-term disability and life insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Employee Assistance Program (EAP)
Employee referral program

Equal Employment Opportunity Turning Point Family Services is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.