Weekend Shelter Advocate

Penny Appeal USA is a nonprofit organization committed to ending intergenerational poverty and removing socio-economic barriers faced by marginalized communities. The organization works collaboratively with people experiencing poverty, emphasizing partnership and inclusion rather than top-down solutions. By actively engaging donors, beneficiaries, and diverse communities, Penny Appeal USA aims to build sustainable pathways out of poverty in the United States and abroad.

Team members join a mission-driven environment that prioritizes dignity, empowerment, and long-term impact for individuals and families.

The Weekend Shelter Advocate is a part-time, on-site role based in Charlotte, NC, focused on supporting individuals and families residing in the shelter during weekend hours. This role provides direct client support, including welcoming new arrivals, conducting basic intake, and responding to residents' immediate needs in a trauma-informed and culturally sensitive manner. The advocate monitors the safety and cleanliness of communal spaces, enforces shelter policies, and documents incidents or concerns in accordance with organizational procedures.

The position also involves coordinating access to resources, such as referrals to social services, crisis support, and community programs, while collaborating with staff and volunteers to ensure a respectful, safe, and supportive environment. Weekend Shelter Advocates are expected to maintain clear communication with the broader shelter team, participate in shift handovers, and uphold Penny Appeal USA's values of compassion, confidentiality, and empowerment.

• Experience in client advocacy or direct service roles in shelters, social services, or community-based organizations.
• Strong interpersonal, conflict resolution, and de-escalation skills to support residents in crisis or distress.
• Ability to maintain accurate documentation, follow procedures, and communicate effectively with team members.
• Demonstrated cultural humility and sensitivity in working with diverse, marginalized, and trauma-affected populations.
• Reliable weekend availability and ability to work on-site in Charlotte, NC in a fast-paced environment.
• Basic computer literacy for data entry, email communication, and use of shelter management systems.
• Knowledge of community resources, social services, or housing support programs is highly beneficial.
• Prior experience in nonprofit, social work, or human services settings, or relevant coursework or training in these areas.