UX Designer IV

Key Responsibilities:

• Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.
• Partner with customer care agents to fully understand their needs. Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.
• Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
• Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.
• When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
• Work with technology team to determine feasibility and implementation timelines.
• Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners.
• Must be highly innovative and inspire commitment to a higher standard. Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.
• Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

• Essential
  
  Skills:
  
  Communication , Collaboration and User Centered Thinking
• Hard
  
  Skills:
  
  Interaction Design, Component Driven Design, Information Architecture
• Salesforce Lightning design system

Pay Range: $58 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.