Engineering Manager, Managed Services

Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

Engineering Manager – Cloud Engineering Manager for the Boot Stack team

The Boot Stack team designs, builds, and operates modern distributed systems on private infrastructure for customers. As a Cloud Engineering Manager, you will manage the engineers that oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations, and product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

This is a globally remote role.

• Manage a growing engineering team to optimize the quality and velocity of development and operations.
• Identify and measure team health indicators.
• Implement disciplined engineering and operations processes.
• Represent the Boot Stack team to stakeholders, customers, and external teams.
• Ensure proper team focus on priorities, milestones, and deliverables.
• Work to meet service level agreements with customer deployments around the globe.
• Deliver quality managed services in a consistent, timely manner.

• Bachelor’s (or equivalent) education in a technology field.
• Proven track record of professional experience in software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams.
• Proven experience with Open Stack.
• Demonstrated strong commitment to testing methodologies and maintainable code quality.
• Experience with Linux system administration, Ubuntu/Debian a plus.
• Strong communication and cooperation skills.
• Experience with agile software development methodologies.
• Experience working in and managing distributed teams.
• Technical aptitude for understanding complex distributed systems.
• Experience with cloud topologies and technologies.
• Travel to team and company events and customer meetings, roughly 20% or less.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Mid‑Senior level

Full‑time

Management and Manufacturing

Software Development

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.