Senior Software Engineer

Position: Senior Software Engineer | Home
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

Red Ventures Home is looking for a Fullstack Senior Engineer to own the telephony systems and AI-powered tooling that sit at the heart of our sales center operations. You'll lead the modernization of our core telephony systems, build new inbound and outbound call flows, and embed LLM capabilities: call summarization, sentiment detection, automated QA: directly into the products our teams rely on every day.

This is a role for an engineer who uses AI development tools not as a convenience but as a core part of how they build, and who wants to raise the bar for how an entire team works.

What You’ll Do:

Own BAU support of existing Twilio-based sales center tooling while leading the end-to-end migration of those systems to Genesys, including cutover planning, testing, and stabilization

Design and implement new inbound and outbound call flows for new projects, working across the full stack from telephony configuration to backend services

Identify and build opportunities to embed LLM and AI capabilities into existing products and workflows, including call summarization, sentiment and topic detection, and automated QAUse AI development tools (Claude, ChatGPT, Cursor) actively across the entire development lifecycle: writing, reviewing, and testing code: and build custom skills, prompts, and workflows on top of them to make the tools more effective for the team Mentor teammates on AI-assisted development best practices and drive adoption across the team, raising overall fluency rather than just modeling it yourself

Implement new features in existing projects end-to-end, from architecture and implementation through deployment and observability

Pair-program with teammates when they need help, and participate in formal and informal code and architecture reviews with genuine engagement

Contribute to a team culture built on experimentation, Agile development, and intellectual curiosity

What We’re Looking For:

7+ years of hands-on software development experience, with a track record of delivering complex features in production environments4+ years of production-grade experience with Type Script, JavaScript, and Node.js3+ years working with a SaaS telephony platform:
Twilio, Genesys, or comparable: including call routing, flow configuration, and integration work Active, daily use of AI-assisted development tools (Claude, ChatGPT, Cursor, or equivalent) as a core part of how you already work, including building custom skills, prompts, or workflows beyond out-of-the-box use; this is a hard requirement

Proven track record of building with or integrating LLM and AI APIs (Anthropic, OpenAI) into production systems

Deep experience with AWS, including Lambda, ECS, and DynamoDB, and comfort with event-driven architecture

Experience with Databricks or comparable data warehousing and pipeline tooling

Familiarity with monitoring and observability platforms such as New Relic or comparable

Proven track record of mentoring other engineers on new practices and driving adoption across a team Working knowledge of Scrum and Agile software development methodology

Strong written and verbal communication skills, including the ability to surface technical tradeoffs clearly to both technical and non-technical stakeholders

Compensation:

Total Cash Compensation Range: $100,000 – $175,000 per year Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

Health Insurance Coverage (medical, dental, and vision)
Life Insurance Short and Long-Term Disability…