Platform Operations Support Engineer; Java​/FTE

Req : 394211

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Platform Operations Support Engineer (Java / FTE) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Duties and Responsibilities:

Backend Engineer with strong Java and microservices experience to support the development, operation, and reliability of production systems. This role is primarily Run Ops/Dev Ops and L4 production and pre-production support with some backend development responsibilities.

The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability.

Key Responsibilities

• Develop, enhance, and maintain backend services using Java and microservices architecture.
• Work with MongoDB and Kafka to build reliable, scalable, and event-driven applications.
• Provide L4 support for complex application and platform incidents in pre-production and production environments.
• Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
• Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
• Support release activities, production deployments, change management, and post-release validation.
• Use observability and monitoring tools such as Splunk and related operational tooling.
• Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
• Identify recurring issues and implement permanent fixes, automation, and preventive measures.
• Create and maintain operational runbooks, incident documentation, and knowledge-based articles.

Required Skills and Experience

• 5+ years of strong hands-on experience with Java backend development.
• 5+ years’ experience designing and supporting microservices-based applications.
• Solid knowledge of MongoDB and Apache Kafka.
• Experience in production support, incident management, troubleshooting, and root-cause analysis.
• Familiarity with Run Ops/Dev Ops practices, including monitoring, release support, and operational automation.
• Hands-on experience with Splunk or similar log monitoring and observability platforms.
• Experience using operational automation or agentic AI tools is highly desirable.
• Ability to analyze complex distributed-system issues across applications, messaging, database, and infrastructure layers.
• Strong communication skills and the ability to work effectively in a fast-paced support environment.

Working Requirements

• Availability to provide production coverage for 12 hours on call basis, including coverage aligned with operational and production-support needs.
• Willingness to participate in incident response and provide support for critical production issues as required.

#LI-North America

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this role is $83,520.00 - $. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee…