Senior Specialist - System Management

Required Qualifications Service Now  certifications System AdministratorCSA and Implementation SpecialistCIS
710 years experience developing and supporting Service Now applications and platform capabilities

Preferred Qualifications Service Now  Certified Application Developer CAD certification

Custom Application Development Design and build standalone applications custom tables and data models from the ground up using Service Now Studio and App EngineScripting and Logic Implementation Develop and maintain advanced server side and client side scripts including Business Rules Client Scripts Script Includes and Flow Designer actions

Process and Workflow Automation Automate complex business processes and service delivery models to replace manual tasks

User Interface UIUX Design Create and configure intuitive portal pages service portals widgets forms and lists

Security and Access Control Implement and manage application security Access Control Lists ACLs user roles and scope boundaries

Integrations and Data Migration Connect Service Now with external systems using REST APIs web services and data import export utilities while ensuring data accuracy during legacy migrations

Testing and Troubleshooting Conduct thorough debugging unit testing and functional validation using tools like the Automated Test Framework ATF to resolve bugs and performance issues

Source Code and Release Management Manage application code via Git integration update sets or delegated development workflows

Documentation Create and maintain technical documentation integration guides and functional specifications for future maintenance

Stakeholder Collaboration Work alongside business analysts project managers system administrators and quality assurance QA teams to translate business requirements into technical solutions