Workflow Automation Architect

Design agentic automation systems that connect business processes with tools, rules, and AI agents. You'll map workflows, shape system architecture, and work with engineers to deliver production automations that handle exceptions while keeping people involved where judgment is needed.

• Map existing processes and identify suitable roles for agents, copilots, rules, APIs, and human handoffs.
• Design architectures covering orchestration, memory, tool use, retries, audit logs, and escalation paths.
• Partner with engineers to turn workflow maps into production systems.
• Set measures for cycle time, quality, exception handling, adoption, and cost reduction.
• Document patterns that can be reused across automation work.

• At least four years of experience in automation, systems analysis, solution architecture, product operations, or workflow software implementation.
• Strong process-mapping and systems-thinking skills.
• Working knowledge of APIs and one or more areas such as workflow engines, LLM agents, RPA, CRM, ERP, or support tools.
• Ability to explain technical designs to business and technical stakeholders.

• Experience with orchestration tools such as Lang Graph, CrewAI, Llama Index, n8n, Zapier, Make, or Temporal.
• Exposure to regulated or high-volume operations.
• Experience measuring automation ROI and adoption.

• Full-time, remote role based in India.
• Work across business, design, data, and engineering, using real operating scenarios and measured feedback to guide design decisions.