GSA Program Vehicle Specialist

GSA Program Vehicle Specialist – Ritchie Bros.

Ritchie Bros., a Ritchie Bros. Auctioneers company (NYSE: RBA, TSX: RBA), is a trusted global marketplace for commercial assets and vehicles. We leverage technology to market and sell total‑loss, damaged and low‑value vehicles to a global buyer base across 170+ countries. As part of our team, you will play a key role in supporting our Government Services Administration (GSA) vehicle program.

The Government Services Administration (GSA) Vehicle Program Specialist is responsible for managing all operational activities related to the GSA vehicle program at assigned branch locations. This position ensures that GSA vehicles are received, inspected, and prepared for sale in accordance with GSA and company compliance standards. The role requires broad operational knowledge, strong customer service skills, and the ability to work independently with limited supervision.

As the primary point of contact for GSA representatives, you will coordinate vehicle logistics, schedule maintenance and inspections, and ensure timely and accurate processing of all GSA‑related inventory and documentation.

• GSA Vehicle Logistics:
  Manage daily operations for all incoming and outgoing GSA vehicles. Perform detailed vehicle inspections following GSA standards and ensure documentation accuracy. Oversee marshalling of new vehicles and trade‑ins, ensuring all units meet readiness throughout the sale process.
• Maintenance and Diagnostics Oversight:
  Evaluate vehicle condition and coordinate required services, including oil changes, diagnostic checks, and body work. Arrange transport of vehicles to external service providers and verify completion of repairs. Conduct safe road tests at various speeds to confirm operational readiness.
• Customer and Government Partner Relations:
  Serve as the branch’s primary contact for GSA representatives, providing timely updates and professional communication via email, phone, and in person. Respond to inquiries, resolve issues, and ensure all customer interactions reflect RB’s commitment to service and integrity.
• Compliance and Documentation:
  Complete and maintain all GSA records, inspection reports, and transactional documentation in compliance with contractual and regulatory standards. Safeguard all government and company information with strict adherence to confidentiality policies. Ensure all procedures align with IAA, DOT, and GSA operational and safety requirements.
• Operational Excellence and Safety:
  Promote and follow all company safety policies, ensuring proper use of PPE and adherence to yard safety protocols. Maintain cleanliness and organization within the workspace, ensuring a professional presentation for visiting partners and employees.
• BOA Support:
  Perform general branch support activities as needed, including vehicle check‑in and documentation for non‑GSA inventory; data entry and record management for auction preparation; assisting customers, towers, or partners visiting the branch; moving, detailing, and organizing vehicles within the yard; supporting office and administrative tasks; and collaborating with branch leadership to meet operational needs.

• Strong mechanical aptitude and ability to identify and coordinate repair or diagnostic needs.
• Excellent organizational and time‑management skills with attention to detail.
• Professional written and verbal communication skills, with proven customer service experience.
• Proficiency in MS Office and familiarity with digital inspection and record‑keeping tools.
• Ability to work independently with limited supervision, exercising sound judgment in daily decision‑making.
• Ability to work indoors and outdoors in all weather conditions.
• Strong understanding of vehicle title processes and auction operations.
• Experience supporting government contracts, GSA programs, or fleet marshalling operations.

Entry level

Full‑time

Other