Distribution Center Coordinator

Business

Title:

Distribution Center Coordinator

Shift: 1st, M-F 6:00am-2:30pm, overtime as needed

Sub-Function

Description:

Supports daily warehouse operations with a strong emphasis on customer service, order accuracy, and transportation coordination.

Organizational Impact: Works to achieve day-to-day objectives with limited impact on the area. Delivers level responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well-defined, with specific instructions to achieve standardized solutions. Work is closely supervised.

Position Type: Full-time, Non-Exempt

Knowledge &

Experience:

General working knowledge of warehousing or relevant experience. Work is prescribed and completed with close supervision and little autonomy. Forklift Experience required.

• Serve as a primary operational contact for Customer Service regarding order status, discrepancies, and issue resolution.
• Review and validate customer orders, identify discrepancies, and coordinate necessary corrections.
• Ensure all timelines for order fulfillment, samples, and customer requests are met.
• Prepare shipping documentation including packing slips, bills of lading, international paperwork, and shipping labels.
• Coordinate daily pickups with carriers, freight forwarders, and parcel partners.
• Record and track lot numbers and delivery information accurately in the system.
• Inspect outbound trailers and notify leadership of any quality or compliance issues.
• Support outbound traffic across all channels, including Truckload, LTL, UPS/Fed Ex, and specialized customer requirements.
• Perform general warehouse tasks including receiving, cycle counts, parcel packing, workstation setup, and housekeeping.
• Support workflow management on the floor, including preparation for huddles, daily planning, and coordination with Supervisors.
• Assist with training team members on standard work, packing expectations, workstation layouts, and system processes.
• Complete computer-based data entry for shipping, inventory, planning, and KPI inputs.
• Organize clerical documents including weigh tickets, correspondence, and shipping files.
• Support administrative tasks related to SQDC updates, process charting, and daily management routines.
• Participate in 5S, Kaizen events, problem solving, and continuous improvement initiatives.
• Maintain accurate and current standard work documents and support SOP/work instruction updates.
• Support Charlotte’s safety program through participation in audits, hazard mapping, and corrective actions.
• Maintain a clean and safe work area and proactively report or correct unsafe conditions.

• Minimum 3 years of experience in distribution operations, with at least 1 year in a Lead or equivalent role.
• Strong reading, writing, and communication skills.
• Proficient in Microsoft Office and capable of learning warehouse systems quickly.
• Experience with customer-facing communication, shipping processes, and transportation coordination.
• Continuous Improvement or Lean experience preferred.

Work Environment: Distribution

Physical Demands:

• Wear safety attire and protective gear on a daily basis.
• Usually work indoors. This site may not be temperature controlled.
• Often exposed to loud sounds and distracting noise levels.
• Are exposed to hazardous equipment on a weekly basis.
• May be exposed to contaminant.
• May share workspace with others.

The physical and work environment demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.