Parts Product Support Specialist | Material Handling & Forklift Aftermarket

Parts Product Support Specialist | Material Handling & Forklift Aftermarket

Department: Service

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Carl Hastings

This Isn’t Just a Parts Job — It’s a Career in the Forklift & Aftermarket World

At WMH Solutions
, parts aren’t an afterthought — they’re the backbone of everything we do.

As a Parts Product Support Specialist
, you’ll play a critical role in keeping forklifts and material handling equipment running by ensuring customers and technicians get the right parts, at the right time, with zero guesswork
.

This role is ideal for experienced parts, service, warehouse, or counter professionals who thrive in fast-paced dealership or industrial environments and want stability, growth, and hands-on impact — not just another job behind a counter.

• Downtime costs money.
• Missed parts delay operations.
• Your expertise keeps customers productive.

You’ll work at the intersection of aftermarket support, inventory management, service coordination, and customer problem-solving
, supporting forklift and material handling operations across real-world environments.

• Provide expert support for forklift and material handling parts inquiries.
• Accurately process parts orders, returns, and inquiries with speed and precision.
• Help customers and technicians identify correct parts for performance and compatibility.
• Build trusted, long-term customer relationships.

• Manage and maintain accurate parts inventory levels
  .
• Perform cycle counts, reconciliations, and discrepancy resolution.
• Coordinate daily parts fulfillment, drop shipments, and sourcing.
• Support fleet, service, and aftermarket inventory needs.

• Process purchase orders, invoices, and shipping documentation.
• Use ERP / inventory management systems to maintain accurate records.
• Support vendor coordination and parts procurement.
• Collaborate with service and sales teams to keep workflows moving.

• Receive, stock, and distribute parts efficiently.
• Operate forklifts and material handling equipment safely.
• Maintain a clean, organized, safety-focused work environment.

• Identify opportunities to improve parts processes and inventory flow.
• Stay current on new products, systems, and material handling technologies.
• Support cross‑functional improvements across service, parts, and logistics.

• 3–5+ years experience in:
  • Forklift parts, material handling, aftermarket, heavy equipment, automotive, or industrial parts support.
• Strong knowledge of inventory management, parts sourcing, and service coordination
  .
• Comfort working in fast‑paced dealership, warehouse, or industrial environments.
• Ability to lift 50+ lbs and perform active, hands‑on work.
• Proficiency with ERP systems, IMS tools, and Microsoft 365 (Excel preferred).
• Strong attention to detail, organization, and follow‑through.
• Clear communicator with a customer‑first mindset.
• Team player who works well with technicians, service advisors, sales, and vendors.

WMH Solutions is a 35+ year leader in material handling
, with 11 locations across the Southeast and 250+ professionals supporting sales, service, fleet, and aftermarket operations.

What sets us apart:

• Exclusive Linde Material Handling partnership.
• Industry‑leading automation & fleet technology.
• Strong training, mentorship, and career paths.
• Stability, growth, and real opportunity to advance.
• A culture built on integrity, accountability, and execution
  .

This isn’t a job you outgrow — it’s a platform you build on.

💰 Competitive Pay + Performance Opportunities

• We reward expertise, performance, and growth.

🏥 Premium Full Benefits Package

• Medical, Dental, Vision.
• Life insurance & AD&D.
• HSA & PPO options.
• Company‑paid benefits.

📆
Paid Time Off & Holidays

• Recharge and spend time with loved ones with generous PTO & paid holidays
  .

📱
Cell Phone Allowance

• Stay connected with a monthly phone allowance for business needs.

💼
Retirement & Profit Sharing

• Secure your future with a 401(k) plan & profit‑sharing benefits
  .

⚖
Work‑Life Balance

• We understand that flexibility matters and offer schedules that help you thrive & respect your time.

🤝
Collaborative & Inclusive Team

• Work with driven, like‑minded professionals in an innovative, people‑first environment
  .

📚
Ongoing Professional Development

• We invest in your success with mentorship, leadership programs, and skill‑building opportunities.

If you’re experienced in forklift parts, inventory, service support, or aftermarket operations and want a role where your skills actually matter, this is your move.

👉
Apply today:

This isn’t a parking spot.
It’s a launchpad.