Customer Service Representative - Inventory Specialist

Customer Service Representative
- Inventory Specialist

The Customer Service Representative combines inventory control, stockroom operations, and customer support responsibilities. This position is responsible for maintaining product availability, executing replenishment activities, supporting shipping and receiving, and maintaining accurate inventory records. The role works closely with customers, warehouse personnel, and internal teams to achieve targeted inventory levels, line-fill goals, delivery requirements, and service expectations.

Responsibilities of the Customer Service Representative
- Inventory Specialist include, but are not limited to:

• Receive and process customer orders and respond to customer questions regarding product availability, pricing, and delivery.
• Run replenishment routines and plan, order, and expedite stocked items through inventory management and procurement systems.
• Manage stocked items to targeted inventory levels and line-fill goals.
• Apply working knowledge of MRO, mechanical, industrial, and manufacturing products to identify suitable items, substitutes, and sourcing options.
• Create, transmit, monitor, and maintain purchase orders.
• Expedite open orders and coordinate corrective actions when product availability may affect customer requirements.
• Perform daily inventory and stockroom activities, including receiving, replenishment, picking, packing, shipping, and delivery support.
• Conduct cycle counts, inventory audits, and physical counts.
• Maintain accurate item, supplier, and inventory data within company systems.
• Respond promptly to customer concerns and coordinate with internal teams and suppliers.
• Maintain an organized and safe stockroom or warehouse environment.
• Support process improvement initiatives and special projects.
• Perform other duties as assigned.

Qualifications of the Customer Service Representative
- Inventory Specialist include, but are not limited to:

• High school diploma or GED required.
• Three or more years of inventory control, purchasing, order management, warehouse, MRO, manufacturing, or industrial distribution experience preferred.
• Experience supporting Vendor Managed Inventory (VMI), consigned inventory, customer storerooms, or industrial vending programs.
• Experience supporting process improvement initiatives, customer implementations, or special projects.
• Experience analyzing inventory usage, fill rates, stockouts, supplier performance, and related key performance indicators (KPIs).
• Knowledge of industrial metalworking product categories and DXP product lines.
• Inventory and cycle-counting experience.
• Strong organizational, analytical, and problem-solving skills.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and Teams.
• Experience with SAP or another ERP/WMS inventory management system.
• Ability to work independently and collaboratively.
• Valid driver's license, where required.
• Ability to lift up to 50 lbs. and safely perform warehouse and stockroom activities.

Additional Information

• Physical Demand:
  Ability to lift up to 50 lbs. and safely perform routine warehouse and stockroom activities.
• Working Conditions:
  
  Office, warehouse, stockroom, and customer-site environments. Employee may be required to stand, walk, bend, reach, and operate standard warehouse equipment where trained and authorized.
• Training/
  
  Certifications:
  
  Product, inventory management, ERP system, and operational training provided as required.
• Travel: N/A
• Education:
  
  High School Diploma or GED required.

Location:

USA:

NC:

Charlotte

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.