Admissions Coordinator, Frank Batten School of Leadership and Public Policy

The Frank Batten School of Leadership and Public Policy seeks an Admissions Coordinator to play a pivotal role in supporting the daily operations of the UVA Batten Office of Admissions. This multifaceted position combines front-line student service and recruitment, logistical and operational support, application and evaluation assistance, and coordination of student staff and volunteers. The ideal candidate is organized, communicative, and passionate about fostering a welcoming and efficient admissions experience for prospective and current students, staff, faculty, and the public.

• Serve as first point of contact for student inquiries via in-person inquiries, phone, email inbox, and other communication channels
• Respond to questions regarding application, program requirements, and general admissions processes
• Assist in drafting and disseminating basic communications to mailing list, including the Batten Beginnings undergraduate newsletter

• Manage Slate digital engagement efforts from Prospect through Matriculant stages
• Track and analyze metrics related to digital engagement effort to inform ongoing strategies
• Provide insights and recommendations on Slate optimization, campaign automation, and continuous system improvements

• Coordinate logistics for meetings, events, prospective student visits, and yield activities including open houses and admitted student days
• Assist with setup, registration, space reservations, and follow-up communication.
• Oversee general office functions, including inventory management, ordering supplies, and coordinating reimbursements and purchases
• Support evaluation and admission process by preparing for Admissions Committee meetings, communicating and coordinating logistics, organizing materials, and performing related tasks
• Manage shared calendars and schedule meetings as needed

• Perform data entry and updates in Slate (CRM) and SIS systems
• Import and manage prospective student data, maintain accurate records in Slate to support communication flow and data integrity efforts
• Maintain accurate and organized records to support internal reporting and compliance
• Launch instruments and workflows to automate tasks, generate reports, manage event registrations and attendance, deploy forms, update admissions applications, etc.
• Maintain documentation for admissions processes and identify opportunities for continuous improvement in coordination with team members
• Review transcripts to evaluate student eligibility for the Public Policy & Leadership Minor

• Represent Office of Admissions at events, fairs, class visits, and on-campus engagements
• Serve as an informed and approachable presence at public-facing activities
• Provide accurate and timely information about academic programs, application processes, and events

• Coordinate the Undergraduate Volunteer and Lead Ambassador Program under supervision
• Support recruitment, scheduling, and training of student ambassadors
• Act as a liaison between ambassadors and the admissions team to ensure positive experiences and effective engagement

Education:

Bachelor's degree

Experience:

Three years

• Professional experience in admissions, student services, or in a higher education setting
• Excellent communication and interpersonal skills
• Demonstrated commitment to customer service and student support
• Strong organizational abilities and attention to detail, with the ability to create and maintain organized workflows/processes, meet deadlines, and maintain accuracy
• Ability to manage multiple responsibilities in a fast-paced environment, working both independently and as part of a team
• Demonstrated discretion with confidential and sensitive information and matters
• High degree of comfort with technology; ability to learn new systems quickly and leverage platforms to create efficiencies; experience with database management, Slate (CRM), and/or student information systems (SIS) preferred
• In-person presence on Grounds is required, with possible travel to…