Home Care Scheduling Associate

Love people? Good at solving problems? Thrive when there's always something to figure out? We should talk.

At Commonwise Home Care, our mission is simple:
To Truly Care for People. We provide in-home care that helps older adults live safely and comfortably in their own homes, and we believe the people providing that care deserve to be cared for, too.

We're looking for a Care Coordinator to join our team. This is a people-focused, fast-paced role that brings together scheduling, operations, customer service, relationship management, and problem-solving. You'll work alongside a dedicated team to coordinate care for our clients and support the caregivers who make that care possible.

We sometimes describe care coordination as a combination of air traffic control and matchmaking. You need the right person, in the right place, at the right time. But it's about more than filling a shift. It's understanding what matters to a client, getting to know our caregivers, anticipating challenges, and making thoughtful decisions that help everyone succeed.

It's rewarding work, but it isn't always easy. Plans change. People get sick. Schedules fall apart at the worst possible time. Families need reassurance, caregivers need support, and someone has to figure out what happens next.

That someone could be you.

You don't need previous home care experience to be successful here. If you've worked in sales, operations, hospitality, retail management, education, customer service, or another role where you've had to manage competing priorities and build relationships with all kinds of people, you may have exactly the experience we're looking for.

• Coordinate caregiver schedules for clients receiving in-home care, ensuring shifts are covered by qualified caregivers who are a good fit for each client's needs.
• Manage daily home care scheduling, including new service requests, schedule changes, caregiver availability, call-outs, and last-minute coverage needs.
• Match caregivers with clients by considering availability, experience, care needs, personality, preferences, and continuity of care.
• Communicate with clients, family members, and caregivers by phone, email, and text to confirm schedules, answer questions, and resolve concerns.
• Keep client and caregiver schedules, records, notes, and other information accurate and up to date in our scheduling software.
• Look ahead, identify potential scheduling gaps, and work proactively to prevent problems before they affect a client's care.

• Respond to unexpected changes with urgency, sound judgment, and a solutions-oriented mindset.
• Work through the occasional scheduling scramble when a caregiver calls out or a client needs a change in coverage.
• Balance competing priorities while recognizing which situations require immediate attention and which can wait.
• Take ownership of problems rather than passing them along. You'll have a team to lean on, but you'll also need to think independently and follow through.
• Help improve scheduling processes and identify ways to make care coordination more efficient and effective.

• Get to know our caregivers and clients as people, not just names on a schedule.
• Listen carefully, ask good questions, and understand what clients and caregivers need to be successful.
• Build trust through consistent communication, follow-through, and a willingness to have honest, sometimes difficult conversations.
• Provide professional, compassionate support when caregivers need coaching or clients and family members are frustrated.
• Partner with our recruiting, clinical, and care management teams to make sure the right people and information come together at the right time.
• Help create a positive experience for clients, families, caregivers, and your teammates.

• Maintain accurate scheduling records, client notes, caregiver information, and required documentation.
• Learn and use our scheduling and care management software, including Well Sky.
• Answer incoming calls, respond to messages, follow up on outstanding items, and complete the administrative work that keeps the operation running smoothly.
• Support the team during particularly busy periods, including occasional evening or weekend coverage as needed.

We care more about how you think, how you work, and how you treat people than whether you've held this exact job before.

You might be a great fit if you:

• Are a…