Senior Medical Office Coordinator

This position is responsible for providing high-quality administrative assistance to multiple faculty members and advanced practice providers (APPs) in all aspects including prioritizing complex issues, maintaining strict confidentiality, performing advanced administrative and office support duties at the highest level.

• Works independently, and uses own initiative to make judgments and decisions. Generates documents and reports based on provided guidelines. Uses good judgment daily in decision making and prioritizing duties including managing emails, creating travel pre-approvals, scheduling meetings, updating curricula vitae (CV), transcription, directing visitors, answering telephones, making reservations, sorting mail, etc. Handles crisis or urgent matters appropriately.
• Manages travel-related documentation and expenditures for faculty and APPs, processing pre-approvals, reimbursements, purchase orders, payment vouchers, and in some cases, making travel arrangements.
• Establishes new meetings based on provided details. Cancels or reschedules meetings when requested. Maintains detailed and accurate calendars for physicians and APPs including prioritizing requests for appointments, screening calls, arranging conference calls, scheduling meeting rooms, using appropriate judgment to ensure meeting and engagements are planned based on priorities of the faculty and the department.
• Prepares confidential correspondence for faculty including letters of recommendation, annual performance review templates, promotion and tenure portfolio documents and, where appropriate, sends to appropriate recipient.
• Coordinates physician call and backup surgeon schedules by collaborating with office contacts, verifying provider availability, and accurately logging specific call types into the master calendar.
• Responsible for working with the physician, clinics, and surgery schedulers to cancel and open clinics on behalf of the provider.
• Utilizes Epic medical records to forward initial visit office notes to referring providers and PCPs. Checks and works individual Epic inbox for messages from clinic staff and providers.
• Maintains knowledge of Departmental, School, and University administrative policies and procedures.
• Coordinates patient legal case work flow between providers and attorneys. Manages inquiries, scheduling, billing and collection for legal conference calls, depositions and trials. Works with Piedmont Liability Trust (PLT) for more in-depth legal questions and advice.

• Organizes and triages phone calls appropriately. Takes accurate and complete messages that include relevant information to allow direct and efficient responses, and communicates instructions and requests with various individuals and departments on behalf of faculty and APPs.
• Prepares presentations and documents assigned by faculty and APPs. Reviews, proof-reads and corrects information being assimilated to ensure accuracy.
• Transcribes and edits dictated correspondence and technical reports.
• Maintains a comprehensive filing system for correspondence, reports, and records.
• Maintains faculty and APP CVs.
• Organizes and expedites work flow of special projects, and initiates follow-up action appropriately.
• Acts as a resource to faculty in preparing promotion and tenure portfolios by organizing collection of grateful patient letters, conference programs, reports, publications, etc. into distinct clinical, teaching and research sections, each with table of contents.
• Trains and mentors staff on all aspects of the job especially travel policies and processes.
• Handles special and ad hoc support responsibilities and projects.
• Serves as a backup to co-workers by assisting in coverage of duties in times of absence.

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