Customer Service Representative - State Farm Agent Team Member

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community since November 1st, 1995. We’re a small but tight-knit team made up of three full-time employees and myself. Our culture is rooted in collaboration and care—we celebrate birthdays, anniversaries, and milestones with team lunches and always look out for one another. We take pride in delivering exceptional service to our clients every day.

I earned a degree in Geology and began my State Farm journey in Auto Claims back in 1987, right out of college. Before that, I spent time working on oil rigs during summers and breaks. My passion for this industry runs deep—my mother was the first female Fire Adjuster for State Farm in Oklahoma. Outside of work, I’m a husband, father, and proud grandfather who enjoys spending time with family and giving back to the community.

I’m a board member of Therapeutic Adventures, a nonprofit providing outdoor recreation to individuals with special needs—including fly fishing, canoeing, and our standout adaptive ski program at Massanutten Resort. I also stay active with the youth group at my church.

If you're looking to join a supportive, experienced, and community-focused team, we’d love to hear from you!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Greg Leffler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.