Guest Services Specialist; Part-Time

Overview

Monticello is seeking candidates for the PT Guest Services Specialist position. This position is primarily an outdoors position, so you must be comfortable working in all weather conditions. This role ensures that guests of Monticello feel welcomed, supported, and informed. Open until filled.

• Assist with timed ticketing, security screening processes, and line management.
• Inform guests about current programs, exhibitions, and special events, and provide services to accommodate group guests and guests with disabilities.
• Perform additional customer service duties for special events and projects, and assist guests with inquiries and way finding as needed.

• Approachable, friendly demeanor, with a commitment to and experience delivering exemplary customer service, enthusiasm for working with people, and demonstrated ability to resolve guest issues.
• Strong verbal communication skills, ability to adapt to changing environments, and an interest in the history of Monticello.
• Computer proficiency and willingness to learn new technology.

• Standing for extended periods and some walking required. Some lifting of items up to 40 lbs. is necessary. This position requires extended periods of time speaking with guests, sometimes in groups, over ambient noise.
• Must be available at least 8 days per month, including two weekend days. There is an opportunity for evening work over the course of the year, during the summer and also during the winter holidays.

The Thomas Jefferson Foundation is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.