DMV Customer Service Generalist - Altavista

Title: DMV Customer Service Generalist - Altavista 02050

State Role

Title:

Admin and Office Spec III

Hiring Range: $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: ALTAVISTA CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Join Our Team as a Customer Service Generalist in Altavista!

Virginia’s Department of Motor Vehicles (DMV) is looking for a friendly, service-minded professional to join our Altavista Customer Service Center. If you have a knack for helping people, experience handling cash and credit card transactions, a talent for solving problems, and a genuine eagerness to learn, we’d love to meet you. This is a role with real room to grow your career.

As a Customer Service Generalist, you’ll be the welcoming face of DMV for your community. Every day, you will:

• Help customers understand DMV policies, procedures, and regulations
• Issue IDs
• Process applications
• Administer vision, driver, and in-car road tests
• Handle a variety of vehicle registrations, titles, tax and fee payments, and other DMV services

You don’t need to know it all on day one. We provide training to help you thrive. You’ll also enjoy:

• A competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays each year
• Paid annual, sick, and family/personal leave
• Deferred compensation

Headquartered in Richmond, the Virginia DMV serves about 6.2 million licensed drivers and  holders and more than 8.4 million registered vehicles. We also support a wide range of businesses and organizations, including dealers, fuel tax customers, rental companies, driving schools, state agencies, local governments, and non‑profits.

Our work is guided by five core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about them. We live them every day, and we’d love for you to bring them to your work here.

• Strong verbal and written communication skills, with the ability to connect with a wide variety of customers and stakeholders, even when things get busy
• A track record of delivering excellent customer service and resolving inquiries efficiently
• A sharp eye for detail to ensure transactions are processed and verified accurately
• Solid problem‑solving skills and the ability to resolve customer issues in a fast‑paced setting
• Computer literacy, including proficiency with Microsoft Office applications such as Word and Excel
• The ability to read, understand, and interpret complex laws, policies, and DMV procedures
• The ability to analyze and accurately apply DMV regulations and procedures to each customer’s unique situation

• Familiarity with DMV processes, including policies and procedures for licensing, registration, and titling
• An understanding of how the public sector works, including government processes, regulations, and customer service protocols
• Demonstrated experience in customer service, including handling inquiries and resolving escalated issues
• Administrative experience, such as processing documents, entering data, and maintaining records

• Background check: A criminal background check is required to protect the integrity of DMV operations.
• Driver’s license: You must hold and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor certification: You must be at least 21 years old and maintain the instructor certification needed to administer road tests.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your…