Senior Retail Banker

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The Senior Retail Banker serves as a supervisory role of the Retail Branch, supervising both platform and teller line duties. As a Senior Retail Banker, there is an increased focus on exceptional service, platform sales abilities, external sales abilities, and assisting the Retail Banking Manager in managing the retail banking team.

Essential Functions

• Exercise appropriate judgment when decisioning overdrafts, wires, negotiable instruments, etc. while utilizing the tools provided and acting within the authorities of the position.
• Perform standard teller transactions with accuracy and efficiency.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Approve large deposits and checking and savings withdrawals.
• Cash checks: verify endorsement, receive proper identification and ensure validity.
• Cashing on-us checks and transit checks.
• Issue and approve cashier’s checks with a thorough understating of the process; obtain proper approval signatures.
• Identify counterfeit currency.
• Answer advanced customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Accept and facilitate consumer loan applications as a NMLS registered representative.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Balance branch daily and review reconciliation for accuracy.
• Manage internal audits of the teller line and stay within compliance of Retail and Bank policy.
• Analyze transactions and make the appropriate decisions for approving RBI and RBII transactions.
• Manage and lead branch team in absence of Retail Bank Manager.
• Follow all bank policies and procedures.

Perform all duties typically designate to the role of new accounts representative, to include but not limited to the following:

• This role will be the primary new account representative within the branch and is responsible for assisting with meeting all team sales goals and metrics.
• Open, close and maintain all deposit products while cross-selling bank products and services based on customer needs in accordance with the banks’ program standards.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
• Perform customer requested research, including printing statement and check copies.
• Contact customers to obtain necessary signatures on items with missing or irregular signatures.
• Attend external business development/networking opportunities in an effort to grow deposits.
• Follow all bank policies and procedures, inclusive of all Retail Department specific internal procedures.
• All employees will be responsible for understanding and complying with the letter and spirit of all government regulations including, but not limited to the Bank Secrecy Act, that apply to the bank’s specific operations.

Supervisory Responsibility
Assist the Retail Bank Manager in developing employees within the banking office. This includes, but is not limited to, initiating coaching sessions, and assisting with annual assessments. The Senior Retail Banker will also serve as the team lead in the absence of a Retail Bank Manager, assuming all duties inclusive of sales, personnel management and risk mitigation.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This position requires sitting at a computer station or standing a teller line for extended periods of time.

Position Type/Expected Hours Of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:45 a.m. to 5:15 p.m. with occasional weekend or after-hour community development…