Payments Processing Specialist

University of Virginia Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve.

Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

This position provides operational support to both credit union members and staff for Payment channels including Debit, Prepaid, ATM, ACH, Check, Wire, Zelle and Online Banking while promoting the philosophy, mission, and goals of the credit union. The position is tiered into levels I, II, & III. Placement within the tiers is based on experience within the role, and compensation is discretionary based on prior experience.

• Provide member service and staff support via phone, email, and secure messaging in regards to customer concerns and questions on all topics Payments related
• Responsible for the maintenance and setup of debit cards
• Responsible for processing ACH and Share Draft files and exceptions
• Responsible for the accurate maintenance of daily logs and reports
• Responsible for fraud control and mitigation
• Process and monitor fraud claims in a timely manner in accordance with both Visa, state, and federal regulation
• Responsible for understanding and interpreting member account and statement information so as to explain transactions in an easy to understand manner.
• Process monetary adjustments to debit cards with superior accuracy

Education:

• High School Diploma or GED is Required
• Associate's Degree is Preferred

Work Experience:

• At least one year of similar or related experience - Placement within Tier I, II, or III of the position is related to prior experience.
• Strong verbal and written communication skills

We offer an attractive suite of benefits to employees who work an average of 20 hours per week or more, including:
Health, Dental, Vision, up to a 7% employer 401(k) contribution after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Employees accrue Paid Time Off starting with 18 days accrual at full time annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.